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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results oriented professional with extensive project experience from concept to development.  20 years experience in customer service, consumer lending, project management, product development with a track record of driving sales and boosting company morale. Expert ability in streamlining processes, procedures, and operations through careful evaluation, strategic planning and attention to improvement. Proficient at performing in a sales orientated environment with a proven record of improving sales, meeting goals, and generating revenue. Effective in developing, implementing, and managing change initiatives. Inspiring leader and mentor known for recruiting and developing great talents to excel and achieve outstanding business results. Excellent presentation, communication, problem solving and interpersonal skills.

Highlights
  • Leadership
  • Operations management
  • Contract negotiation
  • Training and development
  • Change management
  • Project Management
  • Product development/delivery
  • Relationship building 


 
  • Strategic planning
  • Organizational restructure
  • Staff development
  • Procedure development
  • Team building
  • Vendor management
  • Training curriculum development
  • Systems implementation 
Career Accomplishments

Project leader for Online and Mobile banking core conversion

  • Lead a team through the RFP process to implementation of a new online and mobile banking conversion saving the credit union 1.5 million dollars a year.

Development and Management of Training and Professional Education Programs

  • Developed and launched professional development courses for a staff of a 15 personnel that involved 8 hours of training and a curriculum that involved credit report review, underwriting, sales, and member service training.
  • Developed and launched Lending Academy 503, to all loan officer authority level 2, a three day lending course that involved credit report review, underwriting, and sales, staff must pass to obtain loan officer authority level 3.  

Development and Management of Mortgage and Lending Programs

  • Developed and Implemented First Mortgage In-house and Secondary Market Program that resulted in a total portfolio of $6.9 million and $32,000 in secondary market sale revenue, in a twelve month period.
  • Developed and Implemented Indirect Lending Program that resulted in 10 dealer relationships and a total portfolio of $3.8 million in the first twelve months.
  • Developed and Implemented Sales and Service Incentive Program which increased the sale of lending products by 89%, increased loan portfolio by 51% and increased loan to shares ratio by 20% in a twelve month period.
Experience
Associate Vice President eServices, 05/2011 to Current
New York Credit Union AssociationSaratoga Springs, NY,

Created, oversaw, and updated policies, information, standards, and guidelines on a regular basis. Served as the single point of contact for project scheduling and changes. Developed and managed annual operating budgets for the digital technology department.              
Oversaw the development and launch of Online and Mobile banking.
Oversaw the development and launch of Online Account Opening.
Increased productivity by 79% while simultaneously reducing cost by 14% annually.
Determined project schedules and maintained timeline with proactive adjustments to workflow.
Assistant Manager Consumer Lending/Lending Project Coordinator, 09/2009 to 05/2011
Apple Federal Credit UnionCity, STATE,
Managed, coached, and trained the Consumer Lending QA, Online Lending, and Title staff, on credit union policies, procedures, and lending underwriting. Developed and directed strategy for launch of the new lending academy training program in collaboration with the training department. Spearheaded the transition of the online lending group resulting in a 500% increase in portfolio. Developed and implemented the consumer lending underwriting guidelines. Developed and implemented the consumer lending department manual. Oversaw underwriters and performed underwriting of consumer and credit card loans with a Sr. loan officer lending authority.
Vice President of Lending, 2006 to 06/2008
Wichita Federal Credit UnionCity, STATE,
Executive team member directly responsible for the strategic planning, developing and implementation of strategies to increase the consumer, retail mortgage, and indirect lending portfolios. Strengthened the credit union business by leading the implementation of Member Service and Lending Sales program. Managed, coached, and trained the lending, collections, and branch staff to identify lending and sales opportunities, set goals and expectations of staff. Increased the sale of lending products in excess of 89% and loan growth of 51% over an twelve month period. Developed, implemented, and maintained an effective delinquency control and follow up program for all loan accounts. Implemented lending and collection policies and procedures. Maintained low delinquency and charge off ratios.Strengthened credit union business through the development and implementation of an indirect lending program.
Branch Manager/Mortgage Loan Officer, 1996 to 2006
Wichita Federal Credit UnionCity, STATE,
Developed the annual branch business plan for maximum profitability and effectiveness. Oversaw the development and launch of First Mortgage In-house and Secondary Market Programs.
Generated new business through developing and implementing marketing strategies for the lending department.
Provided expert financial advice on mortgage, educational and personal loans.

Education
Bachelor of Science: Business Administration, Expected in 2006
Friends University - Wichita, KS
GPA:
Master of Science: Project Management, Expected in 2021
University of Maryland University College - Adelphi, MD
GPA:

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Resume Overview

School Attended

  • Friends University
  • University of Maryland University College

Job Titles Held:

  • Associate Vice President eServices
  • Assistant Manager Consumer Lending/Lending Project Coordinator
  • Vice President of Lending
  • Branch Manager/Mortgage Loan Officer

Degrees

  • Bachelor of Science
  • Master of Science

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