Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Strategic leader and teacher in higher education for adult and non-traditional learners. Experience with undergraduate and graduate programs on-line and on-site, focused on the adult learner.

Skill Highlights
  • Leadership/communication skills
  • Project management
  • New product delivery
  • Human resources
  • Budgeting expertise
  • Employee relations
  • Customer-oriented
Core Accomplishments

Project Management: Conducted alumni survey to determine select benefits to offer alumni. Initiated request of funds to support electronic library database research access for alumni and alumni travel program. Successfully launched both programs.

Professional Experience
Associate Vice President, Alumni Relations, 03/2009 to Current
Marquette UniversityMilwaukee, WI,

Provide strategic direction and leadership to the Department of Alumni Relations through the development, enhancement, and guidance of its various functions and staff members. The Department of Alumni Relations serve and engage graduates of UMUC and foster a lifelong connection through networking services, seminars, mentoring programs, and volunteer opportunities.

Responsible for ensuring a collegial approach to relationship building; working with UMUC leadership and other key stakeholders/departments in developing creative alumni outreach programs services and initiatives that will ensure loyalty and generate donations and new enrollments; and continually communicate with staff, leadership, and faculty about the importance of alumni relations and it's relationship to the overall success to UMUC.

Adjunct Professor, 05/2007 to Current
University Of Maryland University CollegeCity, STATE,

Teach face-to-face and enhanced on-line class, EDCP 100 – Strategies and Principles of Successful Learning in the School of Undergraduate Studies – Social Science Department. This course is designed to promote success in the university environment by focusing on developing students study, interpersonal, and self-management skills and attitudes required to achieve academic objectives.

Manager, Loss Prevention (Feb. 2004 to Mar. 2009), 06/1998 to 02/2009

Managed background check program – HMSHost processes over 36,000 background checks company-wide annually. Conducted quarterly audits to ensure 100% compliance with company policy and procedures. Established and maintain a collaborative business relationship with Operations, Finance, and Human Resources. Analyzed business needs and identified opportunities to increase profitability, reduce loss, and protect company assets.

Supported Corporate and field management with applicant screening issues. Provided a resolution for all background check results having pending charges or non-disqualifying convictions. Evaluated background check processes to identify and correct inefficiencies. Ensured consistent communication and compliance with Loss Prevention (LP) processes and procedures. Evaluated ProAct (XBR) Exception Based Reporting system data and other financial reporting tools to identify, analyze, and appropriately respond to negative trends and internal thefts.

Human Resource Analyst (Nov. 2001 - Jan. 2004), 06/1998 to 02/2009

Partnered with Corporate HR to profile positions and provide salary recommendations based on internal equity and market competitiveness. Served as a business partner with management teams and advised managers on training, staffing, performance management, legal compliance (federal and state employment laws), employee relations, compensation, and the administration of company policies and programs. Advised associates and managers how to resolve associate-management relations issues involving conflicts, disciplinary actions, adverse actions, grievances, alternative dispute resolution, and other areas of personnel management. Provided guidance on work/life issues; coordinated with managers on alternative work arrangements. Identified, analyzed, and addressed complex personnel issues, office interrelationships, and the impact of decisions to ensure adherence to company policies and procedures. Managed I-9 Work Authorization audit for 100% compliance; a $250k cost savings in fines and penalties.

Reorganized and conducted corporate orientation for newly hired associates and managed HR corporate communications. Created and implemented new hire tracking system, social security verification process, and work authorization.

DM: Doctor of Management, Expected in 2013
University of Maryland University College - Adelphi, MD
MBA: Master in Business Administration, Expected in 2005
University of Maryland University College - Adelphi, MD
Bachelor of Science: Communications, Expected in 2001
University of Maryland University College - Adelphi, MD

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School Attended

  • University of Maryland University College
  • University of Maryland University College
  • University of Maryland University College

Job Titles Held:

  • Associate Vice President, Alumni Relations
  • Adjunct Professor
  • Manager, Loss Prevention (Feb. 2004 to Mar. 2009)
  • Human Resource Analyst (Nov. 2001 - Jan. 2004)


  • DM
  • MBA
  • Bachelor of Science

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