Microsoft Office Outlook, Word, Excel, Access, and PowerPoint
*Visio, Adobe Acrobat Pro, CAFM software, Autodesk DWG TrueView
05/2015 to 05/2016
Associate Vice ChancellorIndiana University － Indianapolis, IN
Provide vision and leadership for a diverse portfolio of revenue-generating business units within Office of Auxiliary Services at Indiana University-Purdue University Indianapolis (IUPUI) with P&L accountability for Food & Retail Services, Event and Conference Services, Campus Card Services, IU Natatorium, Michael A.
Carroll Track and Soccer, Postal & Print Services, Barnes & Noble bookstore, and the Center for Young Children (200 full- and part-time staff, union and non-union) Develop annual operating budget and capital budget for each business unit and monitor performance Drive alignment, strategy, and growth through monthly business and financial analyses, continuously generating new ideas to improve processes and increase surpluses to support the campus mission Negotiate campus services contracts with assistance from General Counsel and Procurement Create contract amendments and conduct initial contract and insurance (COIs) reviews Manage third party vendors and monitor performance to ensure contract compliance Coach Auxiliary Services directors for optimal performance within each functional area (200 staff) Collaborate on campus projects with IUPUI's Finance and Administration Division (FIAD) leadership team: Finance and Budget Office, Campus Facilities, Environmental Health and Safety, IU Police, Emergency Management Services, and Human Resources Create or update IUPUI's Finance and Administration Division (FIAD) policies and procedures as needed for all business units within the Office of Auxiliary Services Foster a culture of service with distinction to ensure quality service, integrity, professionalism, and innovation to enrich the campus experience for students, faculty, and staff Participate in university committees and professional organizations and give presentations.
12/2010 to 05/2015
Vice President of Operations/Chief Operating OfficerWestern Michigan University Cooley Law School － Lansing, MI
Oversee day-to-day operations of 1+ million square feet of facilities on 100 acres and provide strategic leadership to meet short- and long-term goals, reporting to the President & Dean Develop and monitor the Operations division's operating budget ($40M) and capital budget Lead highly collaborative operations team that includes the Assistant Vice President of Operations, Director of Building Operations, Director of Construction and Renovation, Director of Information & Event Services, Director of Safety and Environmental Services, Director of Postal and Printing Services, Purchasing Manager, and the Bookstore Manager (and approximately 80 full-time staff) Oversee building maintenance and repairs, grounds and landscaping, parking, card services, janitorial services, waste management and recycling, emergency preparedness, safety and security, mail and print services, shipping and receiving, event management, A/V and technology, catering, vending, self-op bookstore, purchasing, accounts payable, and certificates of insurance Negotiate campus contracts and participate in contract review process with Purchasing and Legal Reduce redundant costs and continuously improve operational efficiencies (implemented a cloud-based, multi-module facilities management program to give maintenance techs mobile access) Improve energy consumption and implement energy-saving strategies to reduce operational expense and increase environmental sustainability (reduced electricity budgets by 10% in 2 years) Manage real estate and lease portfolio, conduct site research, qualify land or properties, engage brokers and build relationships within the industry, and assist with zoning, permits, and acquisitions Manage construction of built-to-suit facilities and renovation projects (cost, schedule, quality), e.g., the design and development of the Tampa Bay campus in May 2012 ($24M construction budget) Maintain master storage of all CADs, land and title surveys, and environmental assessments Ensure compliance with OSHA and all Federal, state, and local laws, and building codes Transformational leader - select and retain top talent, create and foster teams, promote open and honest communication, mentor leadership skills, and empower staff to develop new approaches Work closely with other members of Leadership: the CFO, CIO, General Counsel, VP of External Relations, and Associate Deans; and develop and maintain other internal and external relationships Promoted from Assistant Vice President for Operations in January 2013.
01/2007 to 12/2010
Assistant to President and Corporate Projects ManagerCaterpillar - MacAllister Machinery Co., Inc － Indianapolis, IN
Senior-level administrative support for President & COO with chief of staff responsibilities Maintain highest level of professional conduct at all times and ensure that all matters pertaining to the President & COO's office are handled with utmost diplomacy and discretion Project management of corporate projects as assigned by the President Initiate, lead, and participate in Six Sigma Green Belt facility-based projects Oversee occupancy accounts for all branches Head of environmental sustainability and corporate green initiatives Contract services and oversee vendor performance, e.g., janitorial services, vending Create policies and procedures to improve communication and increase operational efficiencies Develop partner relationships with external constituents.
05/1999 to 01/2007
Administration ManagerSpecialty Coating Systems, Inc － Indianapolis, IN
Supervise administrative support staff and customer service staff Oversee building maintenance and contracted custodial services Fleet management, including leasing and DOT registration Hire, supervise, develop, and formally evaluate administrative staff March 2006-President's Award for Excellence Promoted from Executive Assistant in 2002.
Bachelor of Business Administration: ManagementMarian University － Indianapolis, INGPA: GPA: 3.96Management GPA: 3.96
IFMA Facility Management Professional (FMP) Certification
*Six Sigma Green Belt CertificationMacAllister Machinery Co., Inc
Notary Public, State of Indiana, Marion County (commission expires November 16, 2023)
Professional member of International Facility Management Association (IFMA) Professional member of Building Owners and Managers Association (BOMA) Professional member of National Association of College Auxiliary Services (NACAS) Professional member of National Association of College & University Food Services (NACUFS) Bell Leadership Institute certificate