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Associate Team Leader Resume Example

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ASSOCIATE TEAM LEADER
Summary

Dedicated and hardworking Clerical Assistant driven to tackle various administrative tasks in fast-paced environments. Consistent team player committed to building cohesion across diverse groups. Known for maintaining calm and pleasant demeanor under extreme pressure.

Hardworking Manager with top-notch conflict resolution skills, proactive mentality and in-depth understanding of industry. Bringing multiple years of experience and dedication to promoting loyalty. Adept understanding of methods for increasing revenue and enhancing company success.

Skills
  • Training
  • Call center experience
  • Quality Improvement
  • Issue resolution
  • Team supervision
  • Technical skills
  • Equipment operation
  • Shipment preparation
  • Coordination
  • Clerical
  • PPE use
  • Marketing
  • Teambuilding
  • Planning
  • Staff development
Experience
11/2020 to Current
Associate Team LeaderH&R Block － Alexander City, AL
  • Integrated process improvements to increase overall workflow.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered office phone and emails to schedule appointments, forward information and complete appointment setups.
11/2019 to 04/2020
ManagerKellyton Exxon － Kellyton, AL
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
08/2015 to 11/2019
KeyholderShoe Dept. － Alexander City, AL
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Signed for incoming shipments in manager's absence.
  • Operated cash register.
  • Maintained store in clean and neat manner.
10/2018 to 04/2019
CNABill Nichols State Veterans Home － Alexander City, AL
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Used mobility devices and special lift equipment to transport patients.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Education and Training
05/2017
High School DiplomaCentral High School Of Coosa County － Rockford, AL
Certifications
  • Certified Nursing Assistant
  • CNA License
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Resume Overview

Companies Worked For:

  • H&R Block
  • Kellyton Exxon
  • Shoe Dept.
  • Bill Nichols State Veterans Home

School Attended

  • Central High School Of Coosa County

Job Titles Held:

  • Associate Team Leader
  • Manager
  • Keyholder
  • CNA

Degrees

  • High School Diploma

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