associate team leader resume example with 5+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Motivated and highly professional in Customer Service with 7 years of experience. Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing excellent customer service. Service-focused professional and friendly team player with a high interest for building productive working relationships. Extensive cash handling experience. Self-motivated, increased sales in all of my companies on an average of 46% over the past year. A goal-oriented and hardworking team player seeking to advance my knowledge in customer service. Highly business-minded with great leadership skills.
Skills
Data Entry
Data Auditing
Data Processing
Order Processing
Invoice Processing
Strong Communication
Quality Improvement
Client support
Safety
Issue resolution
Experience in leadership
Team management
Training
Team Supervision
Call Center Operations
Payment Processing
Promotional Support
Technologically Savvy
Quality Assurance Controls
Shipping and Receiving Understanding
Office Equipment Proficiency
Microsoft Office Expertise
Customer relations
In-store support
Direct sales
Inbound and Outbound Calling
Store Maintenance
Product Organization
Account management
Experience
12/2021 to 05/2022Associate Team LeaderWhole Foods | Silver Spring, MD,
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
Fostered positive employee relationships through communication, training and development coaching.
Conducted inspections of equipment before, during, and after shifts to prevent project delays and resolve issues.
Created and distributed monthly, quarterly, and annual reports to management regarding performance.
Utilized coaching and leadership principles to enhance internal and external team dynamics.
Recommended and executed improvements for production and product quality.
Assigned projects and distributed tasks to team members as per area of expertise.
Led and directed 8 store associates performing cashiering, customer service, recovery and sales and collaborated with store leadership to boost overall store performance.
01/2020 to 12/2021Customer Service RepresentativeSafelite Autoglass | Bridgeport, CT,
Assisted approximately 200 customers daily with Bank or Loan related questions.
Reviewed account and service histories to identify trends and issues.
Set up and activated customer accounts to maintain QA satisfaction levels.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Documented conversations with customers to track requests, problems and solutions.
Evaluated customer account information to assess current issues and determine potential solutions.
Educated customers on special pricing opportunities and company offerings.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Delivered service and support to each customer, paving way for future business opportunities.
Asked probing questions to determine service needs and accurately input information into electronic systems.
03/2019 to 12/2019Data Entry SpecialistSonic Healthcare Usa | Boston, MA,
Transferred completed work to Inquiry for review and approval.
Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
Maintained quality levels above prescribed minimums to support team productivity and efficiency.
Identified and corrected data entry errors to prevent duplication across systems.
Processed confidential tax form information with care and precision.
Verified and updated account information in company computer system.
Compiled data from source documents prior to data entry.
04/2017 to 02/2019Customer Service Inbound Call CenterVerizon Wireless | City, STATE,
Answered 75-140 daily phone calls to resolve customer issues efficiently.
Kept detailed records of customer accounts, including actions taken, issues resolved and sensitive information.
Routinely prepared and evaluated KPI reports to identify problems and areas for improvement.
Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
Processed Credit Checks
04/2017 to 09/2018Beauty Team Member Target | City, STATE,
Deal solely with cosmetics and healthcare
Organized weekly sales reports for the sales department to track product success.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Created new processes and systems for increasing customer service satisfaction.
Communicate with Asset Protection and management regards to shrinkage in cosmetics
Prepare Merchandise to go onto sales floor
Helped locate merchandise based on customer needs and desires in cosmetics
Provided excellent customer service during high-volume, fast-paced operations.
Communicated clearly and positively with coworkers and management
Mastered Point-of-service computer system for order-taking
Handled currency and credit transactions quickly and accurately.
07/2016 to 03/2017Junior Sales AssociateMacy's | City, STATE,
Organized and maintained accessories and clothing in appropriate area
Maintained current data on sales and fashion trends to plan future purchases
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Prepared online orders
Cleaned and maintained fitting rooms
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education and Training
Expected in 05/2026 to to BBA | Business Admin, Management, Entrepreneurship DeVry University, Downers Grove, ILGPA:
Major in Management
Completed coursework in Interpersonal Communication, Ethics and moral reasoning, and English composition
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