Associate Team Leader Resume Example H&R Block Inc.

ASSOCIATE TEAM LEADER

Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Work History

H&r Block Inc. - Associate Team LeaderFredericksburg, VA11/2020 - 01/2021

Implemented new working processes which delivered continued improvements.
Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Adhered to rigorous standards for customer service, merchandising and operational safety.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Educated customers on promotions to enhance sales.
Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.

H&R Block Inc. - Administrative AssistantStafford, VA11/2019 - 01/2021

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Coached new employees on administrative procedures, company policies and performance standards.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Created PowerPoint presentations for business development purposes.
Handled client correspondence and tracked records to foster office efficiency.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
Created detailed expense reports and requests for capital expenditures.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Maintained complex digital filing system for financial information.
Organized weekly staff meetings and logged minutes for corporate records.
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Maintained staff directory and company policy handbook for human resources department.
Executed record filing system to improve document organization and management.
Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.

Home Depot - Sales AssociateAlexandria, VA02/2018 - 01/2021

Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Educated customers on promotions to enhance sales.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Engaged with customers to effectively build rapport and lasting relationships.
Processed product returns and assisted customers with other selections.
Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.

H&R Block - Client Service CoordinatorStafford, VA01/2018 - 01/2021

Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Coordinated with operations staff to resolve service problems and boost client satisfaction.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Introduced clients to available online resources and services to increase convenience.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Maintained accurate record-keeping with proactive attention to client information updates.
Cultivated long-lasting client relationships based on trust and solid understanding of business needs.
Executed and devised business development strategies to attract and acquire new clients, including content marketing, cold-calling and networking.
Connected with clients through consultative sales strategies to understand and address requirements.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Managed department call volume of 60 calls per day and coordinated department schedules to maximize coverage during peak hours.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.

Affiliations

APICS – Association for Supply Chain Management
International Council of Nurses
American Marketing Association
Association of Information Technology Professionals
National Association of Social Workers

Skills

Employee Evaluation
Sales expertise
Key performance indicators
Performance improvement

Account management
Client Service
Cash Handling

Education

08/2018James Madison High SchoolBrooklyn, NYHigh School Diploma

Expected in 09/2023Ashworth CollegeNorcross, GABachelor of Science: Business Administration

Resume Overview

Companies Worked For:

H&r Block Inc.
H&R Block Inc.
Home Depot
H&R Block

School Attended

James Madison High School
Ashworth College

Job Titles Held:

Associate Team Leader
Administrative Assistant
Sales Associate
Client Service Coordinator

Degrees

High School Diploma
Bachelor of Science : Business Administration

Associate Team Leader Resume Example

Resume Score: 80%

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