LiveCareer-Resume

associate team leader resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.

Skills
  • Issue Resolution
  • Verbal and Written Communication
  • Staff Training
  • Analytical Thinking
  • Teamwork and Collaboration
  • Flexible Schedule
  • Giving Constructive Feedback
  • Goal Setting
  • Problem-Solving
  • SOP Adherence
  • Evaluating Employee Work
  • Documentation and Reporting
  • Shift Scheduling
  • Overseeing Daily Activities
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Leading Team Meetings
  • Overtime Management
  • Call Center Operations
  • Client Support
  • Experience in Leadership
  • Data Management
Education and Training
Penn Foster Career School Scranton, PA Expected in 06/2017 High School Diploma : - GPA :
Nashville State Community College Nashville, TN Expected in : Basic Classes - GPA :
Experience
Whole Foods - Associate Team Leader
Dublin, CA, 11/2021 - Current
  • Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Created and distributed monthly, quarterly, and annual reports to management regarding performance.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared shipping packages by printing packing labels and verifying orders.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Communicated with outside offices to obtain records and transfer files to meet clients needs.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
Bergaila - Receptionist
Barstow, TX, 05/2021 - 09/2021
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
  • Edited video by adding graphics, titles, audio and special effects.
  • Checked video for corruption and confirmed media rendered correctly.
  • Uploaded final cuts to content management systems and client platforms.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Built effective flight manifest for tandem jumpers.
  • Ensured we had all necessary equipment in case of accident or emergency.
  • Handle wait time frustration with tandem jumpers.
  • Process refunds and customer complaints.
  • Edited tandem videos and sent jump videos to tandem jumpers.
Bergaila - Receptionist
Claremont, CA, 11/2019 - 04/2020
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Processed payments and updated accounts to reflect balance changes.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Pulled and organized requested documentation.
  • Maintained front office cleanliness and organized supplies to increase productivity.
Michaels Pizza Pad - Waitress/Cashier Team Lead
City, STATE, 03/2015 - 10/2019
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Transported dirty tableware from dining room to dishwashing area for proper cleaning.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Chopped, diced, and sliced vegetables and fruit ahead of rush periods.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Operated cash register, collected payments, and provided accurate change.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.

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Resume Overview

School Attended

  • Penn Foster Career School
  • Nashville State Community College

Job Titles Held:

  • Associate Team Leader
  • Receptionist
  • Receptionist
  • Waitress/Cashier Team Lead

Degrees

  • High School Diploma
  • Some College (No Degree)

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