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Associate Team Leader Resume Example

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ASSOCIATE TEAM LEADER
Professional Summary

Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Skills
  • Performance improvement
  • Employee Evaluation
  • Client Service
  • Staff education and training
  • Safety processes and procedures
  • Cash Handling
  • Daily workflow improvement
  • Key performance indicators
  • MS Office
  • Supervision
  • Responsible
  • Excellent work ethic
  • Complaint resolution
  • Relationship-Building
Work History
Senior Team Leader , 01/2021 to Current
Company Name – City, State
  • Supervised 15 employees under my leadership.
  • Delegated daily tasks, addressed employee questions, and resolved scheduling issues as well as staying under budget.
  • Managed team workload to reach production targets.
  • Managed team workload to reach targets for specific tasks.
  • Created staff schedules, approved requested time off, and updated reports.
  • Worked with customer service representatives to handle escalated customer issues.
  • Developed process improvements and offered actionable solutions to correct recurring issues.
  • Worked with customer service to handle escalated customer issues.
  • Set incentives and realistic targets associates could achieve.
  • Addressed customer service overflow to reduce complaints.
  • Used advanced features of Microsoft Office to complete necessary reports for senior management review.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Assistant General Manager, 09/2012 to 02/2020
Company Name – City, State
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Walked through store areas every 2 days to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Interviewed, hired and trained 40 staff associates and equipped to comply with company policies and procedures.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Motivated, trained and disciplined employees to maximize performance.
  • Handled cash accurately and prepared deposits.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Operations Manager, 01/2009 to 07/2012
Company Name – City, State
  • Implemented and verified policies and standard operating procedures for continuous improvement.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5 member management team with related direct reports.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Enhanced slot control of freight in warehouse by optimizing organization efforts.
  • Spearheaded department training for appraisals of new components.
Education
Bachelor of Arts: English Major , 09/2016
Queens College of The City University of New York - City, State
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Resume Overview

School Attended

  • Queens College of The City University of New York

Job Titles Held:

  • Senior Team Leader
  • Assistant General Manager
  • Operations Manager

Degrees

  • Bachelor of Arts : English Major , 09/2016

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