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Associate Team Leader Resume Example

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ASSOCIATE TEAM LEADER
Work History
H&R Block - Associate Team LeaderAuburn, NY01/2020 - Current
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates
  • Handled all incoming business and client requests for information
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Handled client correspondence and tracked records to foster office efficiency
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification
BUCK TUCKER'S RESTAURANT - ASSISTANT MANAGERAuburn , NY12/2018 - 02/2020
  • Oversee operation of business when owner is away In addition to daily tasks, built a website where , keep menu and specials updated daily and run different promotional contests
  • Established and optimized schedules to keep coverage and service in line with forecasted demands
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Monitored employee performance and developed improvement plans
  • Coached team on effective upselling and cross-selling methods
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
MICHAEL'S RESTAURANT - BAR MANAGERAuburn, NY02/2018 - 01/2019
  • Maintain calm, relaxed, classy environment Required to be professional, positive attitude, ability to multi task and prioritize in a fast paced restaurant
  • Check identification of customers to verify age requirements for purchase of alcohol
  • Collect money for drinks served
  • Clean glasses, utensils, and bar equipment
  • Balance cash receipts
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
  • Take beverage orders from serving staff or directly from patrons
  • Took customer orders and capitalized on opportunities to sell special beverage and food options
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers
  • Kept alcoholic beverages well-stocked and organized to meet expected demands
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy
AFLAC INSURANCE COMPANY - INSURANCE AGENTAuburn, NY06/2009 - 07/2016
  • Formulate pricing policies on merchandise according to profitability requirements
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
  • Listen to and resolve customer complaints regarding services, products, or personnel
  • Analyze details of sales territories to assess their growth potential and to set quotas
  • Plan and prepare work schedules, and assign employees to specific duties
  • Visit retailers and sales representatives to promote products and gather information
  • Keep records pertaining to purchases, sales, and requisitions
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
  • Developed and maintained long-term relationships with policyholders and small business entities
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
Professional Summary

Friendly and enthusiastic individual with 21 years of specialization in customer service and management. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Administration and Management Judgment and Decision Making
  • Active Learning Sales and Marketing
  • Customer service skills
  • Decision Making
  • Fast
  • Sales
  • Documentation and control
  • Relationship Building
  • Team building
  • Team Leadership
  • Office management
  • Organizational skills
  • Excellent multi-tasking ability
  • Office administration
  • Staff Management
  • Administrative support
Education
Expected in 2024Purdue University - North CentralWestville, INBachelor of Science: Business Administration
2009Cayuga Community CollegeAuburn NYAssociate of Arts: Criminal Justice Corrections
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Resume Overview

Companies Worked For:

  • H&R Block
  • BUCK TUCKER'S RESTAURANT
  • MICHAEL'S RESTAURANT
  • AFLAC INSURANCE COMPANY

School Attended

  • Purdue University - North Central
  • Cayuga Community College

Job Titles Held:

  • Associate Team Leader
  • ASSISTANT MANAGER
  • BAR MANAGER
  • INSURANCE AGENT

Degrees

  • Bachelor of Science : Business Administration
    Associate of Arts : Criminal Justice Corrections

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