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associate systems analyst swat optimization analyst resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
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Professional Summary

Associate Systems Analyst skilled in engaging with stakeholders of all levels to facilitate requirements gathering and document as-is and to-be processes. Experienced in design, user acceptance testing (UAT), defect resolution and implementation of technical solutions. Over 10 years working with the Epic EMR, I am enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have clear understanding and training and am motivated to learn, grow and excel.

Skills
  • EpicCare Ambulatory Proficient
  • SmartForm Proficient
  • Credentialed Trainer in Epic Ambulatory, Radiant & Beacon modules
  • Epic Super User
  • Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Teams)
  • Software proficient in Smartsheet, SharePoint, Adobe, Skype, Go To Meeting, Zoom
  • Implementations of multi EMR
  • Customer Service Educator for MaineHealth System
  • 20+ years in the medical field
  • Medical Billing & Coding
  • Medical Records Management
  • Data Entry (50 wpm)
Education
Heritage College - Denver Denver, CO Expected in 05/2006 Associate of Science : Registered Medical Assistant (RMA) - GPA :
Work History
Motion Recruitment - Associate Systems Analyst (SWAT Optimization Analyst)
Huntington Beach, CA, 08/2021 - Current
  • Supports and builds MaineHealth SWAT derived Epic build requests.
  • Design & build specific Epic requests through our MaineHealth SWAT (Specialized Work Action Team).
  • Strong ability to prioritize projects.
  • Schedule SWAT Prioritization, Design, and final build meetings.
  • Evaluated and adopted new technologies to address changing Patient Care tool needs.
  • Developed flowcharts, diagrams, PowerPoint presentation, SharePoint organizational tools, Smartsheet forms/tools, Project Plans to describe and lay out logical operational steps.
  • Provide Health System support for Epic implementation.
  • Provided client support on system operation and troubleshooting.
  • Defined business goals to determine systems requirements.
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Established specifications and coordinated production with software programmers.
  • Communicate progress and next steps with teammates as well as End Users.
  • Complete process of preparing for and attending internal Governance Committees to obtain System approvals, educate & and present build items.
  • Weekly Epic TS meetings.
  • Participate in ProcDoc/SmartForm review/discussion sessions to offer guidance to co-workers.
  • Offer guidance to internal Epic Ambulatory team members as well as regional Application Support teams regarding Epic functionality and workflow when necessary.
MAINEHEALTH/MAINE MEDICAL PARTNERS - Associate Systems Analyst (Maine Medical Partners Optimization Analyst)
City, STATE, 05/2020 - 08/2021
  • Obtained proficiency in only a few short months
  • Since September 2020, I have successfully closed around 59 Optimization requests for both Maine Medical Partners and MaineHealth.
  • Strong ability to prioritize projects, communicate progress and next steps with team mates as well as End Users.
  • Understand process of preparing for and attending CAB, SeHR Build Forum, AMIC, MHMIC, Peds MIC meetings to learn, provide background and present topics.
  • Attend Bi-Weekly Optimization meetings with MMP App Support, MMP Leadership & CMO to determine Epic functionality and build capability for requested items from end users.
  • Offer guidance to any regional App Support teams regarding Epic functionality and workflow when necessary.
  • Strong working relationship with Ambulatory Analysts, Pop Health Analyst, MH Training Team and many MMP Providers and Leadership.
MAINE MEDICAL PARTNERS - Senior Application Support Specialist
City, STATE, 05/2016 - 05/2020
  • Serves as Epic application support for Maine Medical Partners Clinical staff by proactively suggesting ways of improving office stability, availability, performance and reliability
  • Works collaboratively with team members and key leaders
  • Self-motivated, organized, and eager to learn
  • Skills in exercising initiative, judgement and problem solving along with the ability to seek guidance and/or support from appropriate resources
  • Skills in facilitation and presenting to small and large audiences
  • Proactively seeks to understand the impact of systems on the end users/customers
  • Ability to communicate effectively and express ideas clearly both verbally and in writing in both technical and non-technical terms for users and support staff at all levels
  • Ability to organize, plan and complete projects efficiently and in accordance with quality standards
  • Ability to maintain confidentiality
  • Ability to travel throughout various locations in the organization
Accomplishments
  • Coordinates efforts and efficiencies with HIM during weekly huddles.
  • Supported Tier 1 helpdesk for MMP Application Support group phone number along with group email
  • Assists in facilitating MaineHealth meetings.
  • New department implementation Go Live support
  • Access Center (aka: Call Center) Supervisor for 30 representatives = February 2014-May 2016
  • Ability to maintain a professional manner, even under stressful situations
  • Ability to maintain confidentiality in adherence with our policies and procedures
  • Ability to handle patient complaints with grace and ease
  • Promote Teambuilding through team play, customer service, staff meetings.
  • Intricate knowledge of referrals, scheduling, laboratory testing, radiology ordering

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Resume Overview

School Attended

  • Heritage College - Denver

Job Titles Held:

  • Associate Systems Analyst (SWAT Optimization Analyst)
  • Associate Systems Analyst (Maine Medical Partners Optimization Analyst)
  • Senior Application Support Specialist

Degrees

  • Associate of Science

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