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associate project manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Analytical project manager skilled at exercising independent decisions to guide project plans while defining requirements and planning project lifecycle deployment, including resources and schedules for project implementation. Strong familiarity with project management software such as Atlassian Jira, Confluence, and Asana. Regularly prepare and participate in High-Risk Evaluation Reviews, Configuration Management Board reviews, and Change Management reviews. Apply creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Skills
  • Learning Management System
  • Training Program Design
  • Onboarding
  • Scrum Methodology
  • Project Development
  • Atlassian JIRA/ Confluence
  • Asana
  • Microsoft 365 Suite
  • API Integration
Work History
05/2022 to Current
Associate Project Manager World Wide Technology Sacramento, CA,
  • Maintain tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Support senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Onboard and implement SaaS clients to increase revenue from 200k to 600k
  • Onboard 5 SaaS clients within first 6 months of employment
  • Aid in increasing project completion by 10% within one quarter
  • Adjust project plans to account for dynamic targets, staffing changes and operational specifications.
  • Document project progress to fulfill project requirements and establish traceability.
  • Partner with project team members such as offshore development teams, engineering, and product team to identify and quickly address problems.
  • Update customers and senior leaders on progress and roadblocks.
  • Escalate incidents to next level to remain compliant with company's standards and procedures.
  • Monitor and track project metrics and collected data to share with project members.
  • Report on status for each project to appropriate stakeholders.
  • Lead and assist technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Collaborate with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
  • Manage product backlog and supported Scrum framework for monthly sprint releases.
  • Work effectively with multiple Scrum teams both internally and off-shore.
  • Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
  • Act as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
  • Develop team communications and information for meetings.
05/2018 to 03/2022
Security Monitoring/Automation Program Coordinator Wegmans Food Markets, Inc. Northborough, MA,
  • Organized and managed program development from conception through successful execution.
  • Gathered and organized printed materials required for program participation.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Provided ongoing direction and leadership for program operations.
  • Reserved classrooms and meeting rooms across campus for program activities and managed room list.
  • Maintained and updated reservoir of technical guides by researching, designing, and writing new documentation as needed.
  • Cross functionally collaborated with internal stakeholders and external partners to develop clear, concise, and technically correct directions, user guides, and one-sheeters.
  • Identified and implemented improvements to processes and systems so that we work efficiently, delivering excellent service and customer satisfaction.
  • Provided cross-functional training and collaboration with varying departments for technical related projects and deliverables.
02/2015 to 05/2018
Implementation Specialist/Support Representative Comporium Communications City, STATE,
  • Documented and demonstrated features for required training materials.
  • Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
  • Handled over 75 incoming calls daily while providing excellent customer service.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Configured, installed and handled troubleshooting tasks for variety of different applications.
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Helped streamline repair processes and update procedures for support action consistency.
02/2013 to 02/2015
Retail Sales Associate Comporium Communication City, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Greeted customers and helped with product questions, selections and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Increased sales and customer satisfaction through personalized servicing.
Education
Expected in to to
MBA:
Strayer University - Charlotte, NC,
GPA:
Expected in to to
Associate of Science: Business Administration And Management
University of Phoenix - Charlotte,
GPA:
Certifications
  • Certified Scrum Master (CSM)

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Resume Overview

School Attended

  • Strayer University
  • University of Phoenix

Job Titles Held:

  • Associate Project Manager
  • Security Monitoring/Automation Program Coordinator
  • Implementation Specialist/Support Representative
  • Retail Sales Associate

Degrees

  • MBA
  • Associate of Science

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