Associate Project Manager Resume Example LINQ Services

ASSOCIATE PROJECT MANAGER

Professional Summary

Driven associate project manager willing to take on and adapt to any challenge. Responsible professional possessing a wide-ranging skill set, including operational IT skills and client and customer service management. Highly effective at tackling multiple tasks at once and working with different personalities and levels of seniority across the team. Pursuing position with a company in the digital health publishing market.

Skills

Proficient in WordPress, Jira, Google Analytics, Google Suite
Experienced in MS InTune, Cisco Meraki, Airwatch, IBM Maas360, Apple Business Manager
Customer Service
Client Interfacing and Relationship Development
Project Planning Oversight
Technical Issues Analysis
Market Research
Comfortable and Adaptable to Different Personality Types
Generally Happy Outgoing Person

Skilled in MS Office, Salesforce and RingCentral
Problem Organization and Resolution
Strong Interest in Social Media Marketing
Project Resource Assessment
Team Building and Management
Staff Education and Training
Content Generation
Strong Sense of Humor

Work History

Associate Project Manager, 10/2019 to Current
LINQ Services – Baltimore, MD

Deliver exceptional level of service to clients while repairing, maintaining and extending relationships for future business opportunities.
Adjust project plans to account for dynamic targets, staffing changes and operational specifications.
Create protocols and procedures to ensure smooth and successful on-boarding of prospective and new clients.
Support team leads, senior managers and executives by completing projects and problem resolution under tight schedule demands and challenging client needs.
Manage and execute several network mobile device management migrations for some of our largest clients.
Plan and implement updates and new procedures to company wide security protocols.
Supervise multi-disciplinary team and help each member develop his or her unique skills and talents, promoting group productivity and cohesion.
Interact with executive team routinely to identify project requirements and create project scopes to meet objectives.

Help Desk Specialist, 06/2017 to 10/2019
Health Union, LLC – Philadelphia, PA

Processed over a thousand support related requests received through Jira over two years for technical assistance on wide range of issues related to Wordpress and related social media platforms.
Retained and created relationships with existing members by extending high quality and efficient support service.
Analyzed user support across many types of devices and operating systems for issues to identify troubleshooting methods needed for quick remediation.
Expanded help desk role into encouraging and supporting community member outreach and engagement programs researched through Google Analytics as well as research into the respective community's etiology, epidemiology and assorted interests.
Offered advice and assistance to community members, paying attention to special needs or wants while adhering to company's exceptional standards.
Broke down and evaluated member problems, using test scripts, personal expertise and probing questions.
Explained technical information in clear terms to non-technical individuals to promote better understanding and support.

Ophthalmic Technician, 10/2009 to 06/2010
The Retina Care Center – Baltimore, MD

Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Identified issues during preliminary exam and addressed concerns with physician.
Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
Measured intraocular pressure using Goldman and Tonopen tonometry process.
Applied eye medications and drops to dilate pupils in preparation for examinations.
Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.

Veterinary Technician, 10/2006 to 10/2009
Multiple VCA Locations – Hanover, PA

Conducted patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture as well as analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
Administered oral, injectable and topical medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
Induced anesthesia by inhalation or intravenous, intramuscular, or subcutaneous injection as well as placing endotracheal tubes to deliver oxygen and anesthesia.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Assisted veterinary surgeon in both minor, major and emergency surgeries and procedures across variety of domestic animals.
Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Maintained accurate pharmacy records, controlled drug and anesthesia logs.

Education

Bachelor's Degree in Entrepreneurship: Entrepreneurial Studies, 08/2019
University of Baltimore - Baltimore, MD

Received Ratcliffe Full Scholarship for Entrepreneurial Studies and Ventures.
Member of Phi Theta Kappa Honors Society.
First place out of 100 entries in the Rise to the Challenge pitch competition at University of Baltimore earning a prize of $15,000, a spotlight article in Technical.ly Magazine and mentorship with prominent Baltimore business leaders as well as a spotlight fireside chat with StartUp Grind powered by Google Entrepreneurs.
Maintained GPA of 3.7.

Associate Degree in Business Administration: Business, 08/2017
Howard Community College - Columbia, MD

First place out of 25 entries in the Pinnacle Celebration Entrepreneurial Event through Howard Community College earning a top prize of $1800 and a featured spotlight article in Business Monthly Magazine for young entrepreneurs and their businesses.
First place out of 250 entries in the Howard County Chamber of Commerce Entrepreneurial event.
Dean's List every Semester.
Maintained GPA of 3.6 every semester.

Associate Degree in Specialized Technology: Veterinary Medicine, 10/2006
Vet Tech Institute - Pittsburgh, PA

Resume Overview

Companies Worked For:

LINQ Services
Health Union, LLC
The Retina Care Center
Multiple VCA Locations

School Attended

University of Baltimore
Howard Community College
Vet Tech Institute

Job Titles Held:

Associate Project Manager
Help Desk Specialist
Ophthalmic Technician
Veterinary Technician

Degrees

Bachelor's Degree in Entrepreneurship : Entrepreneurial Studies , 08/2019
Associate Degree in Business Administration : Business , 08/2017
Associate Degree in Specialized Technology : Veterinary Medicine , 10/2006

Associate Project Manager Resume Example

Resume Score: 80%

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