Associate Project Manager Resume Example Surgical Information Systems

ASSOCIATE PROJECT MANAGER

Professional Summary

Highly motivated Associate Project Manager gifted at performance specification and reviewing designs to meet client expectations. Engaging and personable professional monitors work quality, manages key milestones and delivers exemplary customer service. Exhibits excellent technical skills in using project management methodologies, software and database tools to increase productivity, quality and throughput. Offers strong analytical, planning and organizational skills to manage competing demands.

Skills

Healthcare Information Technology
Project Management Lifecycle
Software Engineering
Clinical Documentation
Implementation Management and Consulting
Client Assessment and Analysis
Teamwork/Collaboration
Project Planning and Development
Data Integrity and Change Management

Application Testing and Configuration
Web-ex, Joinme, and Gotomeeting functionality
MS Office Suite
Salesforce
UltiPro
NetSuite OpenAir
SharePoint, SPSS
EMR Training & On-boarding
Customization of EHR Demos

Work History

04/2019 - CurrentAssociate Project Manager | Surgical Information Systems - Alpharetta, GA

Interacts with business executives to identify requirements and create project scopes to help meet objectives.
Assess projects to determine project specification compliance, as well as conformance company's high quality standards.
Increased success of implementations and projects of practice management and electronic medical records software products.
Reviews project plans on a continual basis to ensure timeline, scope of work, and budget stay on track per contracted agreement with client.
Conducts weekly status meetings to include necessary resources, minutes, and assignments of deliverables providing follow-up dates.
Skilled in software implementation project management in healthcare and clinical area.
Independently leads projects from inception to completion with minimal supervision.
Ability to collaborate with team members to drive projects with focus on customer satisfaction through entire project lifecycle to ensure future use of SIS as well as recommendations throughout clinical process.

01/2018 - 04/2019Software Consultant | QGenda - Atlanta, GA

Served as primary liaison between software customers and development team, relating feedback and concerns for future go-live cycles.
Consulted with clients to align future software development with customer priorities.
Operated within cross-functional environments, coordinating multi-disciplinary teams to avoid redundancy and reduce dependencies.
Managed and controlled the implementation process in order to meet milestones and go-live dates.
Elevated customer use of QGenda application through implementation of new features and functionalities.
Provided implementation and configuration support to QGenda Implementation and Account Consultants.
Managed CRM and relevant documents for accounts ad active implementations.
Successfully built and maintained client base of 900+ scheduled medical providers.

09/2016 - 10/2017Product Specialist | Athenahealth Inc. - Atlanta, GA

Customized and modeled demonstrations of athenahealth solutions and services (athenaClinicals, athenaCollector, athenaCommunicator, athenaCoordinator and mobile capabilities) primarily via web to showcase functionality.
Demonstrated excellent communication and client management skills working with Senior Sales Executives to plan and manage delivery of quality work products across healthcare clinics.
Collaborated in the development of EMR training materials as well as conducted multiple Web-Ex training sessions for Sales Executives and perspective clients.
Participated in quarterly pre – sales certifications and trainings.
Assisted in development of training materials as well as conducted training sessions for Sales Executives.
Improved production of current operational system, by evaluating workflow processes, and policies in support of clients overall EMR long and short term goals and objectives.
Represented athenahealth Sales Organization at events such as tradeshows, partner events, etc.
Year-to-date metrics 2017 (small group sales): Closed-Won average deal size: $50,582, Closed-Won to Total-Closed ratio: 55%, Meeting-to-Win ratio: 30%, Total Closed-Won Revenue: $1,719,793 Ensured timely follow up on all outstanding issues resulting from sales process.

07/2014 - 09/2016Account Associate | Athenahealth Inc. - Atlanta, GA

Maintained client satisfaction and retention through quarterly performance calls, monitoring status of quality management programs (PQRS/MU), and strategic optimization of athenaNet.
Optimized interactions through variety of formats, such as attending client hosted dinner, conduct client tours, scheduling quarterly calls and emailing, to enhance client satisfaction.
Identified prospect needs and developed appropriate responses along with information on suitable Athena products and services.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Experienced in managing escalations and resetting expectations to improve client retention.
Achieved 2015 Scorecard goals.
Completed Command of Message Training in 2015.

Education

05/2010East Carolina University, Greenville, NCBachelor of Science: Health Service Management

3.048 Cumulative GPA
Member of Delta Sigma Theta Sorority Incorporated

Resume Overview

Companies Worked For:

Surgical Information Systems
QGenda
Athenahealth Inc.

School Attended

East Carolina University

Job Titles Held:

Associate Project Manager
Software Consultant
Product Specialist
Account Associate

Degrees

Bachelor of Science : Health Service Management

Associate Project Manager Resume Example

Resume Score: 80%

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