Associate Project Manager resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly organized, analytical, and detail-oriented business professional with 10+ years’ experience spanning administration, operations, leadership, and project management. Empathetic collaborator who thrives on leveraging interpersonal skills to support individual excellence and achievement of team goals. Proactive thought-leader with a proven talent for maintaining a calm demeanor and efficient productivity in ambiguous and high-pressure situations.

  • Microsoft Excel (Advanced)
  • Social Media
  • Process Improvement & Documentation Writing
  • Customer Resource Management software
  • Microsoft Office Suite
  • PowerBI
  • SharePoint Management
  • Training & Development
Work History
Associate Project Manager, 07/2020 - Current
Northwell Health Mount Sinai, NY,

Manages Quality Assurance Program across 5-10 highly volatile AI data modeling projects on behalf of a high-profile client. Serves as liaison between clients and contributors, overseeing a virtual team of 35 independent contractors (IC’s) completing data annotation content; monitors and drives key quality performance metrics.

  • Consistently delivers high value to clients by proactively addressing changing needs and expectations, enabling 100% of projects to be completed on-time or early and surpassing quality goals by at least 2% last quarter.
  • Develops, analyzes, and evaluates statistical reports to proactively identify and improve results to deliver the highest quality data to our clients, resulting in superb client score card results for innovation, partnership, and overall satisfaction.
  • Successfully iterated quality auditing and control processes resulting in a 4% increase in overall accuracy last quarter.
Operations Coordinator, 06/2018 - 06/2020
Airgas Inc Jasper, AL,

(Promoted from Administrative Assistant) Provided direct administrative and operational support to CEO, executive leadership team, and staff of roughly 100 employees, serving as the first point of contact for business operations. Supported in office management, reception, facilitates management, executive assistance, event coordination, accounting, employee onboarding, process improvement, vendor management, SharePoint administration, and project management.

  • Managed calendar scheduling in Outlook.
  • Coordinated domestic and international travel for executives and employees.
  • Responded to and resolved inquiries via Outlook inboxes for multiple lines of business.
  • Organized and presented internal and contractor meetings in alignment with targeted agendas; Captured meeting notes and facilitated action items to ensure deliverables were consistently met on-time.
  • Composed and distributed internal communications to all employees.
  • Processed time-sensitive internal purchase requests; expedited delivery of technical hardware for fulfillment of client projects.
  • Organized and executed all corporate events, including annual all-hands company meeting and monthly team events.
  • Managed cross-functional contributions to the Business Continuity Plan, enabling a swift and safe response to the COVID-19 pandemic.
  • Maintained office supply and facility inventory.
  • Reconciled corporate purchase records.
  • Managed distribution and receipt of mail and packages.
  • Processed confidential and sensitive information in accordance with security standards and integrity values.
Shift Supervisor, 03/2013 - 06/2018
Solvay Pharma Winder, GA,

Supported the store managers at several high-volume locations in facilitating daily operations, including business administration, cash management, inventory management, team leadership, quality and safety assurance, and customer service. Strove to inspire partners (employees) by modeling integrity, honesty, and knowledge to promote Starbucks’ mission and values.

  • Ensured Operational success by leveraging individuals' strengths in role deployment and anticipating business trends.
  • Regularly optimized process efficiencies in accordance with Starbucks standards, enabling cost-proficiencies and peak morale.
  • Led promotional training and supported partner development in alignment with company standards.
  • Mentored 20+ barista new-hires as a Certified Barista Trainer.
  • Devised and executed a strategic action plan as store QASA (quality assurance and safety audit) lead that amplified quarterly score from 88% to 93% in one quarter.
  • Drove customer traffic and sales with proven success by promoting signature drinks for local markets.
  • Oversaw Instagram accounts for 7th and Pike Starbucks Reserve location; engaged with the community, highlighted promotions, and optimized business success by leveraging proximity to Seattle Convention Center events.
  • Completed Certified Coffee Master training and demonstrated a passion for “Coffee at our Core” values to customers and partners.
Bachelor of Arts: Mass Communication and Media Studies, Expected in 03/2017
Arizona State University - Tempe, AZ

Summa Cum Laude (4.0 GPA)

Starbucks College Achievement Plan Graduate

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Resume Overview

School Attended

  • Arizona State University

Job Titles Held:

  • Associate Project Manager
  • Operations Coordinator
  • Shift Supervisor


  • Bachelor of Arts

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