Associate Project Manager resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Project manager with a software background, able to liaise with both technical and non-technical teams to deliver on key organizational objectives. High attention to detail, able to support debugging and testing activities as well as documentation creation and dissemination. Process driven, with a track record of supporting operational improvements and new process implementation to support cost-efficiencies, quality, and customer service. Seeking roles where I can apply my technical & management skills to support software and digital initiatives.
Skills
Terraform
GitHub & GitLab
Confluence
DevOps
Amazon Web Services
Documentation
Collaborative Development
Agile
Jira Issue Tracking
Process Implementation
Microsoft Office Suite
Scrum
Experience
Associate Project Manager, 07/2021 to Current Tyler Technologies – Marietta, GA,
Manage expectations and requirements of project stakeholders
Plan and implement IT solution development projects
Close collaboration and alignment with the delivery and sales team leadership to drive consistent business value for our customers and support the overall business goals and strategy of Presidio
Build and maintain schedules for utilization for engineers
Lead resolution of issues/escalations related to budget, schedule, and scope
Oversee the activities of various stakeholders with scrum meetings, project meetings, technical deep dive sessions, and project status meetings
Ensure deadlines and cost targets are met and escalate to Presidio leadership when necessary
Maintain detailed, comprehensive project documentation and reports using project management tools
Serve as a liaison between the business and technical aspects of projects
Supported Sirius XM Project which needed multiple resources for different roles to kickstart their engineering project
Kicked off, monitored, and created daily stand-up calls for a customer workshop that continued to change and was able to complete the project and satisfied the customer
Created multiple project plans in LucidChart & Excel for various types of projects for Azure deployments, disaster recoveries, and workshops
Created & used epics and stories with JIRA for longer term projects.
Project Coordinator, 02/2020 to 07/2021 Abcam – Burlingame, CA,
Coordinate key business operations for North American products for a global insurance provider
Create, update, and maintain project plans, workflow documentation, and manuals to support the Underwriting and Operations teams
Develop a comprehensive understanding of assigned projects and expectations, monitor milestone achievement and update statuses
Organize meetings with internal resources across IT, actuarial, legal & compliance, reinsurance, finance & claims
Conduct user acceptance testing and document testing feedback sessions
Constantly evaluate current business processes and identify areas for improvement
Collaborate with cross-functional teams to implement solutions and support system testing, training documentation and delivery, the launch of new products, and corporate initiatives
Supported the ODEN redevelopment initiative to improve renewal submissions and process efficiencies for our Account Coordinators, Underwriters, and Renewal Administrators
Led a vendor education initiative for our outsourced service on new business submissions
Reviewed the issues, identified improvements, designed, and led training for the vendor to address the issues
This resulted in a 1% decrease in the margin of error for new business submissions with brokers
Successfully led the quarterly updates of key forms for endorsements and inclusions as part of the insurance application process
Communicated with underwriting and compliance departments to elicit new requirements and prepared technical documentation and project materials for the IT department to execute the tasks.
Associate Software Engineer, 05/2018 to 02/2020 Raytheon Technologies Corp – Egg Harbor City, NJ,
Coded enterprise wealth management software with a review, test, and document approach
Effectively debugged issues by deploying root cause analysis to review configuration files and logs
Devised innovative solutions and demonstrated comprehensive knowledge of Java and SQL
Migrated systems from a legacy platform to the Cloud using Amazon Web Services, Terraform scripting, and GitLab
Created reliable and consistent documentation and technical documents
Partnered with technical architects and senior software developers to define and document solutions and remain current on new product features
Collaborated with business analysts, quality assurance analysts, and DBA's throughout the software development life cycle and in multiple software environments
Met deadlines and completed high-quality development solutions
Conceptualized and built a new administrative dashboard report for key users, permissions, and usernames
This centralized data reduced work requests for the firm by 90%
During the cloud migration, created the resources via automation with Terraform than using the AWS dashboard platform.
Intern, 12/2016 to 04/2018 W.R. Berkley Corporation – Dallas, TX,
Center for Cybersecurity and Technology
Developed and delivered trainings on the creation of Raspberry Pi’s and how to battle exploited material in software and hardware
Collaborated with a high performing team to streamline operations and improve the customer experience
Partnered with students and faculty to create technology assets to support learning objectives.
Education and Training
Certified ScrumMaster: , Expected in 01/2021 - , GPA:
Bachelor of Management: Information Systems & Analytics, Expected in 01/2018 State University of New York - Plattsburgh, GPA: Graduated Cum Laude
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