Associate Project Manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
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Project manager with a software background, able to liaise with both technical and non-technical teams to deliver on key organizational objectives. High attention to detail, able to support debugging and testing activities as well as documentation creation and dissemination. Process driven, with a track record of supporting operational improvements and new process implementation to support cost-efficiencies, quality, and customer service. Seeking roles where I can apply my technical & management skills to support software and digital initiatives.
  • Terraform
  • GitHub & GitLab
  • Confluence
  • DevOps
  • Amazon Web Services
  • Documentation
  • Collaborative Development
  • Agile
  • Jira Issue Tracking
  • Process Implementation
  • Microsoft Office Suite
  • Scrum
Associate Project Manager, 07/2021 to Current
Tyler TechnologiesMarietta, GA,
  • Manage expectations and requirements of project stakeholders
  • Plan and implement IT solution development projects
  • Close collaboration and alignment with the delivery and sales team leadership to drive consistent business value for our customers and support the overall business goals and strategy of Presidio
  • Build and maintain schedules for utilization for engineers
  • Lead resolution of issues/escalations related to budget, schedule, and scope
  • Oversee the activities of various stakeholders with scrum meetings, project meetings, technical deep dive sessions, and project status meetings
  • Ensure deadlines and cost targets are met and escalate to Presidio leadership when necessary
  • Maintain detailed, comprehensive project documentation and reports using project management tools
  • Serve as a liaison between the business and technical aspects of projects
  • Supported Sirius XM Project which needed multiple resources for different roles to kickstart their engineering project
  • Kicked off, monitored, and created daily stand-up calls for a customer workshop that continued to change and was able to complete the project and satisfied the customer
  • Created multiple project plans in LucidChart & Excel for various types of projects for Azure deployments, disaster recoveries, and workshops
  • Created & used epics and stories with JIRA for longer term projects.
Project Coordinator, 02/2020 to 07/2021
AbcamBurlingame, CA,
  • Coordinate key business operations for North American products for a global insurance provider
  • Create, update, and maintain project plans, workflow documentation, and manuals to support the Underwriting and Operations teams
  • Develop a comprehensive understanding of assigned projects and expectations, monitor milestone achievement and update statuses
  • Organize meetings with internal resources across IT, actuarial, legal & compliance, reinsurance, finance & claims
  • Conduct user acceptance testing and document testing feedback sessions
  • Constantly evaluate current business processes and identify areas for improvement
  • Collaborate with cross-functional teams to implement solutions and support system testing, training documentation and delivery, the launch of new products, and corporate initiatives
  • Supported the ODEN redevelopment initiative to improve renewal submissions and process efficiencies for our Account Coordinators, Underwriters, and Renewal Administrators
  • Led a vendor education initiative for our outsourced service on new business submissions
  • Reviewed the issues, identified improvements, designed, and led training for the vendor to address the issues
  • This resulted in a 1% decrease in the margin of error for new business submissions with brokers
  • Successfully led the quarterly updates of key forms for endorsements and inclusions as part of the insurance application process
  • Communicated with underwriting and compliance departments to elicit new requirements and prepared technical documentation and project materials for the IT department to execute the tasks.
Associate Software Engineer, 05/2018 to 02/2020
Raytheon Technologies CorpEgg Harbor City, NJ,
  • Coded enterprise wealth management software with a review, test, and document approach
  • Effectively debugged issues by deploying root cause analysis to review configuration files and logs
  • Devised innovative solutions and demonstrated comprehensive knowledge of Java and SQL
  • Migrated systems from a legacy platform to the Cloud using Amazon Web Services, Terraform scripting, and GitLab
  • Created reliable and consistent documentation and technical documents
  • Partnered with technical architects and senior software developers to define and document solutions and remain current on new product features
  • Collaborated with business analysts, quality assurance analysts, and DBA's throughout the software development life cycle and in multiple software environments
  • Met deadlines and completed high-quality development solutions
  • Conceptualized and built a new administrative dashboard report for key users, permissions, and usernames
  • This centralized data reduced work requests for the firm by 90%
  • During the cloud migration, created the resources via automation with Terraform than using the AWS dashboard platform.
Intern, 12/2016 to 04/2018
W.R. Berkley CorporationDallas, TX,
  • Center for Cybersecurity and Technology
  • Developed and delivered trainings on the creation of Raspberry Pi’s and how to battle exploited material in software and hardware
  • Collaborated with a high performing team to streamline operations and improve the customer experience
  • Partnered with students and faculty to create technology assets to support learning objectives.
Education and Training
Certified ScrumMaster: , Expected in 01/2021
- ,
Bachelor of Management: Information Systems & Analytics, Expected in 01/2018
State University of New York - Plattsburgh,
Graduated Cum Laude

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Resume Overview

School Attended

  • State University of New York

Job Titles Held:

  • Associate Project Manager
  • Project Coordinator
  • Associate Software Engineer
  • Intern


  • Certified ScrumMaster
  • Bachelor of Management

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