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Associate Manager Resume Example

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ASSOCIATE MANAGER
Professional Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 15 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Skills
  • Inventory control and record keeping
  • Staff scheduling
  • Service-oriented
  • Food regulation compliance
  • Natural leader
  • Dynamic, friendly 
  • Food safety certified
  • Food Standards enforcement
Work History
Associate Manager, 06/2013 to Current
Cracker Barrel Old Country Store – Mansfield, Ohio, United States
  • Supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Coaching and mentoring team members to ensure employee's success on the job and guest satisfaction. Modeling professional behavior while creating a warm, fun, friendly and hospitable environment that encourages people to do their best. Work all job categories as needed.
  • Ensuring complete and timely execution of corporate marketing programs. Promote suggestive selling techniques. Maximizing table turnover by utilizing all aspects of server absolutes. 
  • Meeting and greeting guests; investigating and resolving food quality/service issues. Effectively managing the restaurant within the policies and company guidelines while ensuring 100% guest satisfaction at all times.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement to determine areas needing cost reduction and program improvement.
  • Manage staff, prepare work schedules and assigning specifics duties.


General Manager, 05/2008 to 05/2013
Bob Evans – Ashland, Ohio, United States
  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations
Education
High School Diploma: 1984
East Hartford Highschool - East Hartford, CT
1 year attended: Business, University of Akron - Wayne County
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Resume Overview

Companies Worked For:

  • Cracker Barrel Old Country Store
  • Bob Evans

School Attended

  • East Hartford Highschool
  • University of Akron

Job Titles Held:

  • Associate Manager
  • General Manager

Degrees

  • High School Diploma : 1984
    1 year attended : Business ,

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