Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 15 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations.
Inventory control and record keeping
Food regulation compliance
Food safety certified
Food Standards enforcement
Associate Manager, 06/2013 to Current Cracker Barrel Old Country Store – Mansfield, Ohio, United States
Supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Coaching and mentoring team members to ensure employee's success on the job and guest satisfaction. Modeling professional behavior while creating a warm, fun, friendly and hospitable environment that encourages people to do their best. Work all job categories as needed.
Ensuring complete and timely execution of corporate marketing programs. Promote suggestive selling techniques. Maximizing table turnover by utilizing all aspects of server absolutes.
Meeting and greeting guests; investigating and resolving food quality/service issues. Effectively managing the restaurant within the policies and company guidelines while ensuring 100% guest satisfaction at all times.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement to determine areas needing cost reduction and program improvement.
Manage staff, prepare work schedules and assigning specifics duties.
General Manager, 05/2008 to 05/2013 Bob Evans – Ashland, Ohio, United States
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurant's good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
High School Diploma: 1984 East Hartford Highschool - East Hartford, CT
1 year attended: Business, University of Akron - Wayne County