*7+ years of experience in providing exceptional, unwavering Spanish bilingual customer service.
*A solid track record of consistently exceeding sales goals and customer service expectations.
*Manage a high-volume workload within a deadline-driven environment.
*Build productive relationships, resolve complex issues and win customer loyalty.
*Use tact and diplomacy to find common ground and achieve win-win outcomes.
*Maintain a high level of productivity in a fast-paced work environment.
*Promptly answer telephone calls to reflect professional corporate image.
*Coordinate with the Director of Admissions in overseeing implementation of Admissions Department organizational processes/procedure.
*Ensure consistent, ethical and compliant operations in accordance with all school policies and procedures, applicable federal/state regulations and accrediting agencies' standards.
*Provide management accurate weekly performance reports related to enrollment activity, marketing campaign effectiveness and future start populations.
*Assist in hiring staff and training, supervision, and recommending replacement of staff as needed to ensure qualitative and quantitative objectives are achieved in the admissions process.
*Monitor the application process from the identification a prospective student until the start date, as well as, retention efforts of Admissions Representatives thereafter.
*Enforce training and the regular and consistent use of: phone scripts; student interviewing questionnaire; telephone techniques; product knowledge; and customer relations training.
*Achieve continuing improvement in representative productivity using conversion rates to determine specific training needs of representatives.
*Coordinate admissions efforts with Financial Aid and Student Services Departments, with the goal of effective and efficient starts and retention.
*Coach and mentor team members; provide timely, constructive feedback to promotes problem solving and foster mutual respect.
*Coordinate and participate
in major job/school fairs, trade shows, community associations and other public
Responsible for promoting credit union products and services while developing and maintaining productive working relationships with members and businesses. Collaborated with sales staff in order to organize market research and foster team development. Additionally:
* Created sales presentations to prospective members and businesses.
* Conducted sales calls to develop, maintain, and increase product awareness.
* Analyzed and identified member and business needs in order to develop and implement appropriate strategies to meet and exceed their needs.
prospective loan applicants, prepared loan documentation and made recommendations to underwriters.
* Analyzed and audited the validity of loan portfolios in order to make recommendations for repossession, payment extensions, and legal actions on delinquent accounts.
* Achieved target goals as assigned by the lending Manager.
* Cross-sold products and services to potential and current membership.
maintained, and created relationships with authorized auto dealerships by
conducting personal visits and phone solicitations.
* Established employee schedules.
* Resolved customer needs and concerns according to company policies.
* Maintained accurate sales and inventory records.
a team work oriented sales environment by establishing and maintaining productive relationships with all staff.
Awarded The Spirit Award by piers for excellence in member service and team work.
Top sales person between 1994
through 2004 with the highest number of new credit accounts opened with in the
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