Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Skills
Customer service-focused
Organizational skillset
Conflict Resolution
79 WPM typing speed
Project management
Relationship development
MS Suite, EHR competencies
Task prioritization
Team player
New hire on-boarding
Work History
02/2020 to Current
Associate, Client EngagementAids Healthcare Foundation – Seattle, WA,
Provide exceptional customer service to existing accounts, ensuring client satisfaction and order renewal in research, consulting, and training services
Establish, manage and grow diverse 100+ healthcare provider portfolio for east and west coast account territories through highly pro-active engagement strategies, including customer service strategies.
Establish measurable standards to guide continual improvement and increase 80% engagement and retention.
Maintain client list and perform outreach calls and emails consistently meeting expectations set for each fiscal quarter
Schedules, holds, and maintains quarterly meetings with C-Suite, executives, and their teams to promote growth, identify new opportunities, and develop relationships for membership services
Uses Salesforce to prepare, maintain and distribute client status reports
Partners with research operations and sales members to identify needs, recommendations and answer questions for healthcare revenue cycle, cost and quality, supply chain and information technology
08/2019 to 02/2020
Medical Case ManagerMidwest Health – Salina, KS,
Identified and developed client-directed treatment plan to monitor ongoing goal achievement.
Conducted scientific-based prevention education sessions with HIV positive individuals through workshops and social marketing activities.
Assisted clients in enrolling and re-engaging in appropriate medical care through phone conversation and home visits and collected demographic information to accurately complete CDC HIV report forms.
Collaborated with case managers to assist clients in identifying resources, including mental health treatment, substance abuse programs, domestic violence services and housing assistance.
Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
Coordinated and organized individual and group skill building opportunities to foster adherence to medications and identify strategies to improve adherence to health routines.
12/2017 to 07/2019
Patient Financial Representative-Team LeadColorado Center For Reproductive Medicine – City, STATE,
Oversaw new employees in training phone call center setting, handling patient disputes, insurance verification, monitoring patient accounts
Used Centricity to schedule appointments, maintain patient accounts, accurately check insurance benefits through EHR and health websites
Reviewed and corrected claim errors to facilitate smooth processing, audited patient accounts, submission of appeals, and prior authorizations for infertility benefits
Generated monthly statements to check outstanding balances.
Explained plans for treatment and payment options in-person and over the phone. Took copayments and compiled daily financial records in-person and over the phone.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained confidentiality of patient information to prevent mishandling of data and potential breaches to be HIPAA compliant
01/2015 to 05/2016
Leasing AssistantEntrada Real – City, STATE,
Established strong, professional relationships with book keeps and property managers and residents by promoting team collaboration and delivering exemplary service.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Boosted occupancy 85 % by leveraging market knowledge and successful promotional strategies.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
Expected in 05/2016
Bachelor of Science: Care, Health And Society University of Arizona - Tucson, AZ, GPA:
Minors in Public Health and Sociology
Member of Gamma Beta Phi Honor Society, Vice President of Order of Omega honor society, member of Sigma Kappa sorority and Vice President of Alumna Relations
Dean's List 2014-2016
Graduated with 3.49 GPA
Awarded Arizona Excellence and Academic Achievement
Expected in 06/2019
Master of Science: Healthcare Management And Policy University of Denver - Denver, CO, GPA:
Graduated with Distinction
Thesis and Capstone: Expanding Telemedicine Services for Rural Veterans Seeking Access for Mental Health Treatment in the Veterans Administration
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