Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

  • Customer service-focused
  • Organizational skillset
  • Conflict Resolution
  • 79 WPM typing speed
  • Project management
  • Relationship development
  • MS Suite, EHR competencies
  • Task prioritization
  • Team player
  • New hire on-boarding
Work History
02/2020 to Current
Associate, Client Engagement Aids Healthcare Foundation Seattle, WA,
  • Provide exceptional customer service to existing accounts, ensuring client satisfaction and order renewal in research, consulting, and training services
  • Establish, manage and grow diverse 100+ healthcare provider portfolio for east and west coast account territories through highly pro-active engagement strategies, including customer service strategies.
  • Establish measurable standards to guide continual improvement and increase 80% engagement and retention.
  • Maintain client list and perform outreach calls and emails consistently meeting expectations set for each fiscal quarter
  • Schedules, holds, and maintains quarterly meetings with C-Suite, executives, and their teams to promote growth, identify new opportunities, and develop relationships for membership services
  • Uses Salesforce to prepare, maintain and distribute client status reports
  • Partners with research operations and sales members to identify needs, recommendations and answer questions for healthcare revenue cycle, cost and quality, supply chain and information technology
08/2019 to 02/2020
Medical Case Manager Midwest Health Salina, KS,
  • Identified and developed client-directed treatment plan to monitor ongoing goal achievement.
  • Conducted scientific-based prevention education sessions with HIV positive individuals through workshops and social marketing activities.
  • Assisted clients in enrolling and re-engaging in appropriate medical care through phone conversation and home visits and collected demographic information to accurately complete CDC HIV report forms.
  • Collaborated with case managers to assist clients in identifying resources, including mental health treatment, substance abuse programs, domestic violence services and housing assistance.
  • Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
  • Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
  • Coordinated and organized individual and group skill building opportunities to foster adherence to medications and identify strategies to improve adherence to health routines.
12/2017 to 07/2019
Patient Financial Representative-Team Lead Colorado Center For Reproductive Medicine City, STATE,
  • Oversaw new employees in training phone call center setting, handling patient disputes, insurance verification, monitoring patient accounts
  • Used Centricity to schedule appointments, maintain patient accounts, accurately check insurance benefits through EHR and health websites
  • Reviewed and corrected claim errors to facilitate smooth processing, audited patient accounts, submission of appeals, and prior authorizations for infertility benefits
  • Generated monthly statements to check outstanding balances.
  • Explained plans for treatment and payment options in-person and over the phone. Took copayments and compiled daily financial records in-person and over the phone.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained confidentiality of patient information to prevent mishandling of data and potential breaches to be HIPAA compliant
01/2015 to 05/2016
Leasing Assistant Entrada Real City, STATE,
  • Established strong, professional relationships with book keeps and property managers and residents by promoting team collaboration and delivering exemplary service.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Boosted occupancy 85 % by leveraging market knowledge and successful promotional strategies.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Expected in 05/2016
Bachelor of Science: Care, Health And Society
University of Arizona - Tucson, AZ,
  • Minors in Public Health and Sociology
  • Member of Gamma Beta Phi Honor Society, Vice President of Order of Omega honor society, member of Sigma Kappa sorority and Vice President of Alumna Relations
  • Dean's List 2014-2016
  • Graduated with 3.49 GPA
  • Awarded Arizona Excellence and Academic Achievement
Expected in 06/2019
Master of Science: Healthcare Management And Policy
University of Denver - Denver, CO,
  • Graduated with Distinction
  • Thesis and Capstone: Expanding Telemedicine Services for Rural Veterans Seeking Access for Mental Health Treatment in the Veterans Administration
  • Concentration in Healthcare Leadership
  • Graduated with 3.99 GPA

Certified Revenue Cycle Leader

Certified in Motivational Interviewing

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School Attended

  • University of Arizona
  • University of Denver

Job Titles Held:

  • Associate, Client Engagement
  • Medical Case Manager
  • Patient Financial Representative-Team Lead
  • Leasing Assistant


  • Bachelor of Science
  • Master of Science

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