Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
- www.linkedin.com/in/JessicakClaire/
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
- Customer service-focused
- Organizational skillset
- Conflict Resolution
- 79 WPM typing speed
- Project management
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- Relationship development
- MS Suite, EHR competencies
- Task prioritization
- Team player
- New hire on-boarding
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02/2020 to Current Associate, Client Engagement Aids Healthcare Foundation – Seattle, WA,
- Provide exceptional customer service to existing accounts, ensuring client satisfaction and order renewal in research, consulting, and training services
- Establish, manage and grow diverse 100+ healthcare provider portfolio for east and west coast account territories through highly pro-active engagement strategies, including customer service strategies.
- Establish measurable standards to guide continual improvement and increase 80% engagement and retention.
- Maintain client list and perform outreach calls and emails consistently meeting expectations set for each fiscal quarter
- Schedules, holds, and maintains quarterly meetings with C-Suite, executives, and their teams to promote growth, identify new opportunities, and develop relationships for membership services
- Uses Salesforce to prepare, maintain and distribute client status reports
- Partners with research operations and sales members to identify needs, recommendations and answer questions for healthcare revenue cycle, cost and quality, supply chain and information technology
08/2019 to 02/2020 Medical Case Manager Midwest Health – Salina, KS,
- Identified and developed client-directed treatment plan to monitor ongoing goal achievement.
- Conducted scientific-based prevention education sessions with HIV positive individuals through workshops and social marketing activities.
- Assisted clients in enrolling and re-engaging in appropriate medical care through phone conversation and home visits and collected demographic information to accurately complete CDC HIV report forms.
- Collaborated with case managers to assist clients in identifying resources, including mental health treatment, substance abuse programs, domestic violence services and housing assistance.
- Educated clients about living with HIV, preventing further transmission, benefits and challenges of HIV care and treatment and access to resources.
- Distributed condoms to promote use for HIV-infected persons and persons at highest risk of acquiring HIV.
- Coordinated and organized individual and group skill building opportunities to foster adherence to medications and identify strategies to improve adherence to health routines.
12/2017 to 07/2019 Patient Financial Representative-Team Lead Colorado Center For Reproductive Medicine – City, STATE,
- Oversaw new employees in training phone call center setting, handling patient disputes, insurance verification, monitoring patient accounts
- Used Centricity to schedule appointments, maintain patient accounts, accurately check insurance benefits through EHR and health websites
- Reviewed and corrected claim errors to facilitate smooth processing, audited patient accounts, submission of appeals, and prior authorizations for infertility benefits
- Generated monthly statements to check outstanding balances.
- Explained plans for treatment and payment options in-person and over the phone. Took copayments and compiled daily financial records in-person and over the phone.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained confidentiality of patient information to prevent mishandling of data and potential breaches to be HIPAA compliant
01/2015 to 05/2016 Leasing Assistant Entrada Real – City, STATE,
- Established strong, professional relationships with book keeps and property managers and residents by promoting team collaboration and delivering exemplary service.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Boosted occupancy 85 % by leveraging market knowledge and successful promotional strategies.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Expected in 05/2016 Bachelor of Science: Care, Health And Society
University of Arizona - Tucson, AZ,
GPA:
- Minors in Public Health and Sociology
- Member of Gamma Beta Phi Honor Society, Vice President of Order of Omega honor society, member of Sigma Kappa sorority and Vice President of Alumna Relations
- Dean's List 2014-2016
- Graduated with 3.49 GPA
- Awarded Arizona Excellence and Academic Achievement
Expected in 06/2019 Master of Science: Healthcare Management And Policy
University of Denver - Denver, CO,
GPA:
- Graduated with Distinction
- Thesis and Capstone: Expanding Telemedicine Services for Rural Veterans Seeking Access for Mental Health Treatment in the Veterans Administration
- Concentration in Healthcare Leadership
- Graduated with 3.99 GPA
Certified Revenue Cycle Leader
Certified in Motivational Interviewing
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