Skilled Business Analyst who strives to deliver dynamic solutions that will maximize productivity while eliminating wasteful cycling. Team oriented player who endeavors to apply both efficiency and standardization to achieve optimal organizational potential. Takes pride in building robust solutions from the ground up by engaging team members as well as management in an effort to capitalize on differing perspectives. An experienced analyst who seeks to build relationships with colleagues in order to streamline tasks and achieve personal and department wide goals. Enjoys using well developed written and verbal communication skills to articulate specific requirements or summarize financial positions. Motivated individual who is able to handle multiple projects while focusing on the task at hand to meet all required deadlines. Enjoys researching and learning about technology developments in a self-motivated effort to understand cutting edge solutions to ever changing corporate environments.
American International Group, Inc. AIGBerkeley Heights, NJAssociate Business Analyst08/2011 to Current
Investigate and provide insights on data mismatches in specialized invoices and payment detail reports according to corporate billing rules.
Research historical financial data discrepancies and execute solutions to resolve outstanding issues.
Prepare strategic presentations, graphs, variance, and metric reports for senior management.
Produce performance and financial reports in accordance to predetermined timelines.
Proactively identify process improvement opportunities to enhance efficiencies.
Create and maintain training materials and work instructions to assist internal customers.
Perform escrow calculations to ensure sufficient funds are held for SIR Programs Record account/policy information accurately in the billing system.
Drive business objectives by ensuring transparency to project activities, risks and overall progress.
Interact regularly with outside clientele to discuss production, data issues and resolutions to ongoing problematic accounts.
Record and communicate changing policies, rates, and procedures to the insured and internal customers.
Analyze all lines of business to determine acceptability and control, restrict or decline information according to company guidelines.
Work on Special Projects for other units in order to help resolve historical data and reconcile outstanding financial data.
Collaborate closely with Management teams to reconcile budgets and make adjustments to reports to accommodate their individual business needs.
Perform Quality Reviews on programs by established deadlines; Identify areas/issues requiring counseling or training as of result of reviews.
Execute ad hoc requests as appropriate.
Majestic Entertainment, LLC.Hoboken, NJMarketing Analyst09/2008 to 08/2011
Collected and analyzed data to evaluate existing and potential product and service markets.
Researched market conditions and changes industries relevant to business.
Monitored competitor actions in market to advise proactive business decisions.
Developed companywide marketing plan supported by market research focused on improving sales and gaining competitive advantage over others in the marketplace.
Recognized opportunities with customer base to deliver value proposition based on individual client needs.
PNC Financial Services GroupBayonne Plainfield, NJFinancial Sales Consultant09/2007 to 08/2008
Earned reputation among customers for exceptional financial advice and superior customer service.
Led team in strong referral business to grow customer base by adding customers to various bank services.
Developed and delivered financial plans and viable solutions for company clientele.
Conducted consultative dialogue with customers to recognize opportunities and effectively cross sell bank products and services.
Provided clients with product knowledge, education and assistance in use of technology.
Bachelor of Arts:Economics2011Kean University, Union, NJGPA: GPA: 3.0
•Microsoft Office; Proficient with Microsoft Excel, Word, PowerPoint and Access.
Business process improvement
Quality assurance and control
Advanced Excel modeling
Advanced problem solving abilities
Advanced problem solving abilities
Superb time management skills
Unsurpassed work ethic
Bilingual (Intermediate Spanish)
Ability to work independently, self -motivated, and customer service focused with the ability to address questions and resolve issues.
Detail oriented with ability to handle various tasks simultaneously; proficient time management abilities to prioritize multiple critical issues/tasks.