High-energy Associate Business Analyst with excellent analytical and problem solving skills and effective at developing and implementing operational processes and systems, adept in balancing priorities and meeting deadlines under pressure. Adapts quickly to challenges and changing environments.
Microsoft Office Suite
Creative and web/tech savvy
Strong problem-solving and analytical abilities
Excellent attention to detail
Working knowledge of SAP
Ability to multi-task
Exceptional evaluation and judgment skills
Finance and accounting background
Associate Business Analyst, 09/2015 to Current CBRE at Pratt & Whitney – East Hartford, Connecticut, United States
Recommended operational improvements based on tracking and analysis.
Documented business processes and analyzed procedures to see that they would meet changing business needs.
Prepared reports and communication for senior management and clients.
Mapped current processes and offered recommendations for improvement.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Conducted interviews with key business users to collect information on business processes and user requirements.
Verified that all customer complaints were handled promptly and appropriately.
Medical Records Associate, 05/2011 to 08/2013 New Britain OB/GYN – New Britain, Connecticut, United States
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Maintained strict patient and physician confidentiality.
Prepared patient charts, pre-admissions and consent forms as necessary.
Front Desk Associate, 09/2008 to 04/2009 WOW Fitness – Cromwell, Connecticut, United States
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Maintained cleanliness and presentation of stock room and floor.
Set up and explained new membership contracts.
Bachelor of Arts: Economics, 2013 University of Connecticut - Storrs, CT