Forward-thinking Associate Banker proficient in generating high-quality customer service work by leveraging tenacious approach and strong attention to detail. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. With 2 years of experience addressing customer requests and concerns I provide relevant information and options. Upbeat, energetic, and adapt at handling difficult situations.
• Assisting customers and making clients feel appreciated
• Helping customers learn how to complete their banking needs whenever, wherever and however they want with self-service options, including the Chase mobile app, Chase.com, and ATMs with expert knowledge in our self-service and digital platform
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
•Checked amount details and fraud markers for transaction papers such as checks and money orders.
• Exhibiting strong customer service skills, presenting consumer-bank focused products and services while proactively educating clients on utilizing available access channels
• Proactively collaborating with others to help customers
• Helping build relationships with customers by connecting them with team members who can help them address their financial needs
• Ensuring financial transactions are completed accurately and efficiently, while complying with all policies, procedures and regulatory and banking requirements
• Supporting customer with traditional banking needs and complex service transactions putting the customer's needs at the center of everything
• Providing proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals
1.) Michael Couzens: 916-612-5104
2.) Shannon Hurt- 916-952-9390
Relationship: Assistant Manager
2.) Herbert Rubi: 916-595-2933
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