Looking for a career in a company to obtain a position where I can utilize my ability to adapt and learn quickly. Where I can apply my skills to grow and contribute in the most effective manner by being a great worker. Offering years of experience in customer service. Highly efficient and accurate with strong planning, problem-solving, and communication skills. Detail-oriented technical support with extensive experience in sales, retail, and customer service. Motivated sales professional with a history of taking on leadership roles in competitive environments. Known for excellent salesmanship and dedication to increasing profits.
Skills
People person
Coaching
Quality assurance
Selling
Technical support
Customer and client relations
Office administration
Customer/Client relations
Documentation and reporting
Organization skills
Strategic Planning
Conflict resolution
Telephone skills
Verbal and written communication
Sorting and labeling
Education
Dona Ana Community CollegeSunland Park, NM, Expected in – –Associate of Science:Marketing Business - GPA:
El Paso High SchoolEl Paso, TX, Expected in 2012 – –High School Diploma: - GPA:
Work History
Workday, Inc. - Associate Account Executive Home Office, OR, 11/2020 - 05/2021
Built and strengthened relationships with new and existing accounts to drive revenue growth.
Collected information from clients before securing accounts, verifying payments and special needs.
Used targeted questioning strategies to discover insight on prospect needs and requirements.
Identified client business needs by gaining understanding of goals, objectives and processes.
Met and exceeded service level goals by identifying and achieving standards and expectations.
Engaged with customers to effectively build rapport and lasting relationships.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Provided positive first impressions to welcome existing, new and potential customers.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Gamestop Corp. - Receptionist Woodbridge, VA, 03/2020 - 11/2020
Routed incoming mail and messages to relevant personnel without delay
Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation
Collected and distributed messages to team members and managers to support open communication and high customer service
Organized and scheduled office meetings as well as client appointments for team of 3 professionals, effectively accommodating hectic agendas
Prepared packages for shipment, pickup and courier services for prompt delivery to customers
Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
Operated multi-line telephone system to independently handle over 25 calls each day
Kept reception area clean and neat to give visitors positive first impression.
Provided clerical support to company employees by copying, faxing and filing documents.
Uncle Julio's - Waitress Des Peres, MO, 02/2019 - 11/2020
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Greeted new customers, discussed specials and took drink orders.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Bussed and reset tables to keep dining room and work areas clean.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
Observed participants and provided corrective measures for skill improvement.
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