Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Looking for a career in a company to obtain a position where I can utilize my ability to adapt and learn quickly. Where I can apply my skills to grow and contribute in the most effective manner by being a great worker. Offering years of experience in customer service. Highly efficient and accurate with strong planning, problem-solving, and communication skills. Detail-oriented technical support with extensive experience in sales, retail, and customer service. Motivated sales professional with a history of taking on leadership roles in competitive environments. Known for excellent salesmanship and dedication to increasing profits.

Skills
  • People person
  • Coaching
  • Quality assurance
  • Selling
  • Technical support
  • Customer and client relations
  • Office administration
  • Customer/Client relations
  • Documentation and reporting
  • Organization skills
  • Strategic Planning
  • Conflict resolution
  • Telephone skills
  • Verbal and written communication
  • Sorting and labeling
Education
Dona Ana Community College Sunland Park, NM, Expected in Associate of Science : Marketing Business - GPA :
El Paso High School El Paso, TX, Expected in 2012 High School Diploma : - GPA :
Work History
Workday, Inc. - Associate Account Executive
Home Office, OR, 11/2020 - 05/2021
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Collected information from clients before securing accounts, verifying payments and special needs.
  • Used targeted questioning strategies to discover insight on prospect needs and requirements.
  • Identified client business needs by gaining understanding of goals, objectives and processes.
  • Met and exceeded service level goals by identifying and achieving standards and expectations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Gamestop Corp. - Receptionist
Woodbridge, VA, 03/2020 - 11/2020
  • Routed incoming mail and messages to relevant personnel without delay
  • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Organized and scheduled office meetings as well as client appointments for team of 3 professionals, effectively accommodating hectic agendas
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Operated multi-line telephone system to independently handle over 25 calls each day
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
Uncle Julio's - Waitress
Des Peres, MO, 02/2019 - 11/2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Observed participants and provided corrective measures for skill improvement.
Rover - Quality Assurance Agent
San Antonio, TX, 08/2016 - 02/2019
  • Managed high levels of call flow and responded to technical support needs.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • After one year of being a Technical Support Representative I was promoted to be a Quality Assurance Agent.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Evaluated quality problems by asking probing questions and a friendly user troubleshooting methods to identify and resolve issues.
  • Conducted employee audits to check production performance against process standards.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
Uncle Julio's - Waitress
Durham, NC, 01/2018 - 12/2018
  • Used cash registers and credit card machines to cash out customers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

81Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended

  • Dona Ana Community College
  • El Paso High School

Job Titles Held:

  • Associate Account Executive
  • Receptionist
  • Waitress
  • Quality Assurance Agent
  • Waitress

Degrees

  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: