(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Looking for a career in a company to obtain a position where I can utilize my ability to adapt and learn quickly. Where I can apply my skills to grow and contribute in the most effective manner by being a great worker. Offering years of experience in customer service. Highly efficient and accurate with strong planning, problem-solving, and communication skills. Detail-oriented technical support with extensive experience in sales, retail, and customer service. Motivated sales professional with a history of taking on leadership roles in competitive environments. Known for excellent salesmanship and dedication to increasing profits.

  • People person
  • Coaching
  • Quality assurance
  • Selling
  • Technical support
  • Customer and client relations
  • Office administration
  • Customer/Client relations
  • Documentation and reporting
  • Organization skills
  • Strategic Planning
  • Conflict resolution
  • Telephone skills
  • Verbal and written communication
  • Sorting and labeling
Dona Ana Community College Sunland Park, NM, Expected in Associate of Science : Marketing Business - GPA :
El Paso High School El Paso, TX, Expected in 2012 High School Diploma : - GPA :
Work History
Workday, Inc. - Associate Account Executive
Home Office, OR, 11/2020 - 05/2021
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Collected information from clients before securing accounts, verifying payments and special needs.
  • Used targeted questioning strategies to discover insight on prospect needs and requirements.
  • Identified client business needs by gaining understanding of goals, objectives and processes.
  • Met and exceeded service level goals by identifying and achieving standards and expectations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Gamestop Corp. - Receptionist
Woodbridge, VA, 03/2020 - 11/2020
  • Routed incoming mail and messages to relevant personnel without delay
  • Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation
  • Collected and distributed messages to team members and managers to support open communication and high customer service
  • Organized and scheduled office meetings as well as client appointments for team of 3 professionals, effectively accommodating hectic agendas
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
  • Operated multi-line telephone system to independently handle over 25 calls each day
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
Uncle Julio's - Waitress
Des Peres, MO, 02/2019 - 11/2020
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Observed participants and provided corrective measures for skill improvement.
Rover - Quality Assurance Agent
San Antonio, TX, 08/2016 - 02/2019
  • Managed high levels of call flow and responded to technical support needs.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • After one year of being a Technical Support Representative I was promoted to be a Quality Assurance Agent.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Evaluated quality problems by asking probing questions and a friendly user troubleshooting methods to identify and resolve issues.
  • Conducted employee audits to check production performance against process standards.
  • Provided observations, took measurements and performed tests at various stages according to quality control plan.
Uncle Julio's - Waitress
Durham, NC, 01/2018 - 12/2018
  • Used cash registers and credit card machines to cash out customers.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Applied comprehensive knowledge of wine, cider and beer as well to increase daily beverage sales.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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School Attended

  • Dona Ana Community College
  • El Paso High School

Job Titles Held:

  • Associate Account Executive
  • Receptionist
  • Waitress
  • Quality Assurance Agent
  • Waitress


  • Associate of Science
  • High School Diploma

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