A fully qualified professional with over 10 years of experience in Customer Service, Retirement Fund Services, Billing and Collections, and Accounts Receivable Management. Excelled communication skills, both verbal and written, can be fully utilized to improve customer satisfaction and enhance the company brand name while achieving the company’s goals. Confidence aligned with compassion demonstrates the ability to work well with people both internally and externally. Conscientious Customer Service Specialist with experience solving problems creatively while using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Industrious and enthusiastic manager proven to consistently meet productivity, business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
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Attended for 1.5 years with a GPA: 3.7
Left Adult Business Management Associates Degree program due to job change and career advancement in Boston, MA.
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