Assitant case manager Resume Example
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ASSITANT CASE MANAGER
Professional Summary
Ambitious healthcare worker with 12 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.
Skills
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Work History
06/2017 to CurrentAssitant case managerCentral Peninsula General Hospital | Soldotna , AK
- Developed team communications and information for our stand up meetings
- Resolved patients problems, improved operations and provided exceptional client support
- Maintained excellent attendance record, consistently arriving to work on time
- Monitored social media and online sources for industry trends
- Worked with patients and family members closely to understand needs and provide and medical services
- Increased customer satisfaction by resolving patient and family issues
- worked closely with Doctors and other case managers to assure our patients safely return home with resources
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved conflicts and negotiated mutually beneficial agreements between parties
07/2015 to 06/2017Certified Nurse's AssistantCourtyard Healthcare Center | City , STATE
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Worked with peers, Administraptor and Director of nursing in quarterly meetings to brainstorm new activities for patients and discuss ways to resolve issues
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Checked supply availability and laid out instruments for patient rooms
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Participated in fun activities, including Activities and outings with patients to boost mood, improve overall memory and provide light entertainment
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Employed mobility devices and safety equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Transported patients between rooms and appointments or testing locations
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Maintained best-in-class standards for individualized care in 129-bed unit by continuously checking in with patients and families and quickly providing care
- Worked with RN's to complete Activities daily living and health treatments
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Obtained client medical history, including medication information, symptoms and allergies
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
- Obtained biological specimens for ordered tests and prepared for laboratory transport
12/2008 to 06/2013Certified Nursing AssistantApplewood Care Center | City , STATE
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
- Obtained client medical history, including medication information, symptoms and allergies
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Transported patients between rooms and appointments or testing locations
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Oversaw and maintained patients' rooms, group living areas and nurse stations
- Supported ambulation and physical therapy needs by conducting planned exercise routines
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Education
06/2008GED Winterstein adult school , City, State
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Resume Overview
School Attended
- Winterstein adult school
Job Titles Held:
- Assitant case manager
- Certified Nurse's Assistant
- Certified Nursing Assistant
Degrees
- 06/2008 GED
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