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Assitant case manager Resume Example

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ASSITANT CASE MANAGER
Professional Summary

Ambitious healthcare worker with 12 years of hands-on experience verifying transaction information, obtaining payment authorizations and scheduling and preparing disbursements. First-rate expert at customer communication, data entry and organization. Diligent and meticulous professional commended for quickly and accurately learning new procedures.

Skills
  • Skilled community-based case manager
  • Case information confidentiality
  • Case planning and management
  • Case Management
  • Compassionate caregiver
  • Regulatory Compliance
  • Inpatient care
  • Chronic disease management
  • Customer Service
  • Team Building
  • Organization
Work History
06/2017 to CurrentAssitant case managerAsbury park nursing rehabilitation center | Sacramento, CA
  • Developed team communications and information for our stand up meetings
  • Resolved patients problems, improved operations and provided exceptional client support
  • Maintained excellent attendance record, consistently arriving to work on time
  • Monitored social media and online sources for industry trends
  • Worked with patients and family members closely to understand needs and provide and medical services
  • Increased customer satisfaction by resolving patient and family issues
  • worked closely with Doctors and other case managers to assure our patients safely return home with resources
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
07/2015 to 06/2017Certified Nurse's AssistantCourtyard Healthcare Center | Davis, CA
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Worked with peers, Administraptor and Director of nursing in quarterly meetings to brainstorm new activities for patients and discuss ways to resolve issues
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
  • Checked supply availability and laid out instruments for patient rooms
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Participated in fun activities, including Activities and outings with patients to boost mood, improve overall memory and provide light entertainment
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Employed mobility devices and safety equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Transported patients between rooms and appointments or testing locations
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
  • Maintained best-in-class standards for individualized care in 129-bed unit by continuously checking in with patients and families and quickly providing care
  • Worked with RN's to complete Activities daily living and health treatments
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Obtained client medical history, including medication information, symptoms and allergies
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
  • Obtained biological specimens for ordered tests and prepared for laboratory transport
12/2008 to 06/2013Certified Nursing AssistantApplewood care center | Sacramento, CA
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices
  • Obtained client medical history, including medication information, symptoms and allergies
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Transported patients between rooms and appointments or testing locations
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
  • Oversaw and maintained patients' rooms, group living areas and nurse stations
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Education
06/2008GED Winterstein adult school , Sacramento, CA
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Resume Overview

Companies Worked For:

  • Asbury park nursing rehabilitation center
  • Courtyard Healthcare Center
  • Applewood care center

School Attended

  • Winterstein adult school

Job Titles Held:

  • Assitant case manager
  • Certified Nurse's Assistant
  • Certified Nursing Assistant

Degrees

  • 06/2008 GED

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