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Assisted Living Administrator Intern Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Objective

As a professional with an excellent record of success in the healthcare industry, I am seeking a position within a diversity and/or administrator setting that will utilize my expertise in healthcare management, which will allow me to be proactive in engaging staff who will ultimately make a difference to the reputation of your community.

Summary of Qualifications
  • Highly effective multi-department overseer
  • Demonstrated effective marketing techniques which led to census development
  • Efficient and productive in screening and hiring qualified, compassionate talent
  • Effective relationship building and retention
  • Influencer of compliance with community policies, procedures, and state regulations
  • Well-equipped expert in budgeting and cost control resulting in revenue growth
  • Take pride in a clean and safe community implementing infection control, fire and safety policies and procedures
Professional Experience
06/2021 to Current Assisted Living Administrator (Intern) Avis Budget Group | Baton Rouge, LA,
  • Assisted in overseeing daily operations in a 100-bed unit assisted living community.
  • Recruit and train highly qualified and productive staff.
  • Assisted with promotional and marketing approaches to boost census and market penetration while enhancing engagement and driving growth, resulting in two increased admissions weekly.
  • Assist in formulating, revising, implementing, and evaluating policies and procedures, strategic goals, and objectives.
  • Assisted in developing and managing annual operating and capital budgets to utilize fiscal resources effectively.
  • Assured compliance with local, state, and federal regulations regarding assisted living facility licensure and state survey requirements.
  • Collaborated with facility nurse, resident care coordinator, and department heads to ensure high-quality care was provided to residents.
  • Assisted with pulling, scanning, and selecting appropriate and qualified candidate applications, interviewing, hiring, orientation, training, and disciplinary action of employees.
  • Assisted in managing admission processes of assisted living residents from first contact through move-in.
  • Liaison for family members, residents, and outside entities and point of contact for any concerns or grievances.
01/2019 to 05/2021 Business Owner/Operator Atria Senior Living Group, Inc. | Poughkeepsie, NY,
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievements of revenue goals.
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Created and monitored promotional approaches to increase sales and profit levels by 60% within ninety days.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
12/2017 to 01/2019 Talent Acquisition Intern Accenture | Hattiesburg, MS,
  • Conducted interviews to recruit prospective employees.
  • Interview-to-hire ratio exceeded 4:1
  • Evaluated candidates based on employment factors such as job experience, education and training, skills, knowledge and abilities, and other data pertinent when selecting candidates.
  • Performed full life cycle recruiting, including negotiation and close of candidates.
  • Performed all duties and responsibilities in compliance with standard operating procedures and other applicable federal, state, and local regulations.
  • Provided support, development, and/or leadership guidance to all volunteers.
  • Maintained and tracked job and candidate data for compliance to EEO and other related employment laws and regulations.
11/2015 to 05/2017 Memory Care Manager Jea Senior Living | Lindberg, TX,
  • Assisted memory care residents with daily living needs to maintain self-esteem and general wellness.
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Analyzed key performance indicators to assess and manage risk, evaluating patient care and creating procedural changes to increase efficiency.
07/2013 to 09/2015 Contact Center Supervisor Convergys | City, STATE,
  • Led team to rank #1 in the region for four consistent months through effective sales and retention techniques.
  • Highest one call resolution among department through informative and quality coaching.
  • Assessed the performance of sales team members through analyzing sales metrics.
  • Coached and developed sales agents through identifying skill gaps, conducting call evaluations, providing positive and constructive feedback, and implementing new sales strategies and soft-selling techniques to increase rep knowledge.
  • Within the first 90 days of a team assignment, sales performance increased by 60% by implementing employee development and improvement techniques and training.
  • Set clearly defined expectations and high standards, preventing miscommunication, confusion, and low performance.
05/2009 to 06/2013 Resident Care Manager Lee's Living Center | City, STATE,
  • Assisted in conducting tours to prospective residents and families.
  • Recruited and hired highly talented individuals bringing excellent skills and passion to work.
  • Monitored daily delivery of quality services, promoting high levels of satisfaction among families and residents.
  • Effectively communicated with family members regularly regarding care, issues, and overall health of loved ones.
  • Conducted routine facility inspections, identified areas of improvement, eliminated hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and implemented policies and procedures for effective resident care management.
  • Improved bed occupancy by 43% in 120 days.
  • Initiated training and education programs for supporting healthcare staff.
  • Led and motivated more than 24 employees through supervision, training, and coaching on duties and daily operational activities.
  • Assisted in meeting community goals, including scheduling, attendance tracking, training protocol.
  • Maintained high levels of resident care, loyalty, and professionalism.
Education
Expected in 08/2022 Master of Science | Health Administration University of North Carolina At Pembroke, Pembroke, NC GPA:
Expected in 06/2020 Bachelor of Science | Business Management Western Governors University, Salt Lake City, UT GPA:
Certifications
Certified Assisted Living Administrator, North Carolina - 2021 Certified Medication Technician, North Carolina – 2002 Cardiopulmonary Resuscitation (CPR) Certified – 2021 Medical/Medicare Insurance Licensee - 2020

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Resume Overview

School Attended
  • University of North Carolina At Pembroke
  • Western Governors University
Job Titles Held:
  • Assisted Living Administrator (Intern)
  • Business Owner/Operator
  • Talent Acquisition Intern
  • Memory Care Manager
  • Contact Center Supervisor
  • Resident Care Manager
Degrees
  • Master of Science
  • Bachelor of Science