assistant warehouse manager resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Education
High School Diploma: , Expected in 08/2016 - East New York Family Academy - Brooklyn, NY, GPA: Status -
Elected Captain of East New York HS Eagles Basketball Team
Elected to Student Tressure for East New York Family Academy in 2013
Ranked in Top 30% of class
Professional Summary
Articulate and highly-skilled individual with 10 plus years of customer service experience. Manages customer inquiries daily in a fast-paced environment while working within a timely manner. Very much service oriented with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Skills
Collaborative Team Player
Customer Service
Inventory Management
Team Management
Problem Solving and Resolution
Customer Inquiries
Product Knowledge
Customer Retention Strategies
Leadership
Customer Satisfaction
Data Entry and Maintenance
Understanding Customer Needs
Time Management
Purchase Order Management
Work History
Assistant Warehouse Manager, 07/2021 - Current Fedex – Birmingham, AL,
Co-Manage day to day operations of a 50+ million dollar a year warehouse
Track production and quality control systems to proactively identify deficiencies.
Promote safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
Keep documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Evaluate incoming shipments for quality issues and processed unacceptable materials for return.
Record number of sales/profit over past 2 years
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Direct system updates to boost productivity and control recordkeeping errors.
Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
Won annual Customer Service Award for the highest level of customer service in or district
Medical Receptionist, 12/2020 - 06/2021 Us Oncology, Inc. – Low Moor, VA,
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Transcribed phone messages and relayed to appropriate personnel.
Completed and filed financial documentation for accounting purposes.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
Met with suppliers to assess changes and determine proper courses of action.
Maintained complete documentation and records of all purchasing activities.
Purchased over $1.1 million in mechanical products provided to GSK(GlaxoSmithKline) line workers in my tenure
Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
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