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Assistant Vice President/Registered Quality Analyst Resume Example

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ASSISTANT VICE PRESIDENT/REGISTERED QUALITY ANALYST
Professional Summary
[Number]-year military veteran who earned [Number] commendations and awards for superior performance in academic, tactical and technical capacities. Effectively trained, supervised and mentored large teams under high stress conditions. Desires a leadership role in [Industry type].
Skills
  • Superior time management
  • Exceptionally organized
  • Critical thinking
  • Secret Security Clearance
  • Budget analysis
  • Project management
  • Complex data management
  • Adept multi-tasker
Work History
03/2013 to Current
Assistant Vice President/Registered Quality Analyst Bank of America/Merrill Lynch – Jacksonville, FL
  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and/or case reviews.
  • Documents quality issues and performance measures for management review.
  • Provides information to assist in the feedback and formal education process of individuals.
  • Review casework and determine if actions and decisions are in accordance with regulatory requirements.
03/2012 to 02/2013
Assistant Vice President/Enterprise Control Function Compliance Specialist Bank of America/Merrill Lynch – Jacksonville, FL
  • Implemented and monitored compliance programs for multiple departments throughout the Enterprise.
  • Applied knowledge and expertise to influence business managers and peers to ensure enforcement of compliance programs, balancing business strategy with appropriate management controls.
  • Contributed to the development, implementation, and communication of Corporate Compliance missions, goals, and strategies.
  • Communicated and interacted with regulatory agencies, external consultants, and other internal risk management groups within area of responsibility.
04/2010 to 03/2012
Global Wealth & Investment Management Operations Analyst/Research Specialist Bank of America/Merrill Lynch – Jacksonville, FL
  • Researched 401(k), Non-Qualified Deferred Compensation, and Defined Benefit inquiries received via Siebel or iGate.
  • Facilitated resolution of these inquiries by providing a response, routing the inquiry to the correct team for resolution, or facilitating an account correction.
  • Worked with Contact Center management to determine negative trends, identified root causes for errors, and ways to improve the quality and efficiency of Siebel cases.
  • Completed all Siebel, iGate, e-mail, and client complaint research requests within departmental standards.
  • Identified and addressed any agent training and education needs in the research process, avoidance of trade corrections and proper utilization of 401(k) tools and systems.
05/2007 to 04/2010
Retirement & Benefits Contact Center Team Lead/Assistant Supervisor/Registered Contact Center Agent Bank of America/Merrill Lynch – Jacksonville, FL
  • Responsible for providing direction and motivate team members and committed to reaching organizational goals.
  • Accurately assessed and communicated strengths and development needs of employees and coached employees to use strengths and improve upon development areas.
  • Monitored new hire training and mentored progress as well as ensured team met scheduled adherence and quality standards.
  • Swiftly responded and resolved plan sponsor issues within established guidelines.
09/2005 to 02/2007
Operation Iraqi Freedom, Tallil Finance Office: Cash Control Officer United States Army/Florida Army National Guard – Saint Augustine, FL
  • Senior Operations Managerfor a remote Finance Office.
  • Provided funding support for over 10,000 Personnel.
  • Ensured the regulatory compliance and disbursement of over $90 million in public funds.
  • Trained and supervised more than 50 Paying Agents, 10 Cashiers, and 6 Section Leaders in their duties and responsibilities of disbursement and safeguarding of public funds.
  • Accurately managed and maintained all disbursing paperwork.
  • Ensured adequate internal controls to prevent loss of funds.
03/2004 to 08/2005
Operation Enduring Freedom, Jacksonville/Tampa/Camp Blanding, Florida: Community Based Health Care Organization, Budget NCO/Platoon Sergeant United States Army/Florida Army National Guard – Jacksonville/Tampa/Camp Blanding, Florida
  • Supervised budgeting, accounts payable, and resource management operations.
  • Trained, counseled, provided career development, and mentoring to all subordinates in the Command and Control element of the CBHCO.
  • Platoon Leader responsibilities included job placement, tracking medical appointments, and verifying daily work schedules for 45-55 medical holdover Soldiers stationed in three separate states.
02/1991 to Current
First Sergeant; 153rd Financial Management Support Unit Florida Army National Guard – Saint Augustine, FL
  • Provides adequate controls over all Internal Control programs to ensure effective use of resources.
  • Takes immediate corrective action to fix the weakness and reports them to the higher commander.
  • Provides leadership and support; executes all internal control plans; conducts evaluations; maintains required documentation; and certifies the results of evaluations.
  • Advises the commander on enlisted soldier matters to include duty assignments, promotions and reductions, leave programs, military justice, privileges, awards, welfare and recreational activities, human relations, and equal opportunity.
  • Provides counsel and guidance to subordinate personnel.
  • Assists in inspection of or conduct inspection of unit activities and facilities, observe discrepancies and initiates corrective action.
  • Plans, conducts, evaluates, and assesses unit training; ensures that trainers train to a standard; assists the commander in integrating individual training into collective training, and collective training into multi - echelon training events; plans and executes a battle-focused NCO Development Plan.
Education
Bachelor of Science: Business Administration Columbia Southern University - Orange Beach, AL
 Business Administration
Skills
accounts payable, budgeting, Budget, business strategy, client, direction, documentation, e-mail, Finance, funds, human relations, leadership, mentoring, Office, Monitors, Enterprise, organizational, Personnel, progress, quality, research, risk management, routing, Siebel, telephone
Additional Information
  • FINRA Series 9/10, 7, 63, and 66 registrations
  • Clearance: Secret
  • Master Resilience Trainer
  • Six Sigma Process Improvement Training
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Resume Overview

Companies Worked For:

  • Bank of America/Merrill Lynch
  • United States Army/Florida Army National Guard
  • Florida Army National Guard

School Attended

  • Columbia Southern University

Job Titles Held:

  • Assistant Vice President/Registered Quality Analyst
  • Assistant Vice President/Enterprise Control Function Compliance Specialist
  • Global Wealth & Investment Management Operations Analyst/Research Specialist
  • Retirement & Benefits Contact Center Team Lead/Assistant Supervisor/Registered Contact Center Agent
  • Operation Iraqi Freedom, Tallil Finance Office: Cash Control Officer
  • Operation Enduring Freedom, Jacksonville/Tampa/Camp Blanding, Florida: Community Based Health Care Organization, Budget NCO/Platoon Sergeant
  • First Sergeant; 153rd Financial Management Support Unit

Degrees

  • Bachelor of Science : Business Administration

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