assistant vice president patient services resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Executive Profile

Dynamic nurse executive who utilizes creativity, leadership, and teamwork to plan and operationalize an innovative professional nursing practice, achieve stellar clinical outcomes across the continuum of care, enhance the patient and family experience, and realize financial objectives by reducing and containing the cost of care.

Skill Highlights
  • Project management
  • Leadership/communication skills
  • Budgeting expertise
  • Self-motivated
  • Patient and family-centered care oriented
  • Quality Improvement
Core Accomplishments

Nursing Operations Management:

  • Initiated VHA's Return to Care program to increase RN time at the bedside, which resulted in improved patient satisfaction and nursing satisfaction. Initiatives included installation of bedside computers, hourly rounding, bedside shift report, and reorganization of clinical supplies.
  • Facilitated the Observation/Clinical Decision Unit process action team. Developed inclusion/exclusion criteria for fifteen high volume diagnoses. Designed space for a 12-bed unit. Realized a decrease in average length of stay of 20 hours.
  • Implemented Palliative Care/ICU pilot, which resulted in increased consults, and decreased length of stay and resource utilization.
  • Negotiated contract for General Inpatient Hospice services. Developed policy and care standards for care of the hospice patient.
  • Guided Intensive Care Unit through Beacon Award application process. Edited staff-authored chapters.
  • Advised and guided Baby Friendly application process.
  • Streamlined nursing documentation modules. Redefined requirements for observation documentation.

Project Management:

  • Recommended nursing/clinical design features for the tower expansion project for both ICU and medical-surgical units.
  • Oversaw the clinical cellular phone and middle-ware installation, including internal testing, staff education, and defining alarm parameters. This resulted in the utilization of one device for both clinical and patient alarms, and improved patient safety.

Human Resources:

  • Inspired Graduate Registered Nurse Orientation Program, which resulted in increased new graduate nurse retention of 96%.

Staff Development

  • Recognized and mentored nurses for organizational Leadership Academy.

Clinical Recognition:

  • 2013 Association of Critical-Care Nurses, Beacon Award for Excellence
  • 2013 Delmarva Foundation Excellence Award for Quality Improvement
  • 2014 Maryland Patient Safety Center, Circle of Honor Award: Clinical Decision Unit: Increasing Collaboration to Reduce Variability and Expedite Care
  • 2013 American Heart Association/American Stroke Association, Primary Stroke Center, Gold Plus Quality Achievement Award
  • 2013 Joint Commission’s Top Performers on Key Quality Measures
Professional Experience
Assistant Vice President, Patient Services, 06/2008 - Current
Diakon Lutheran Social Ministries Carlisle, PA,
  • Provide leadership to Acute Care Services, Family Birthplace, Pediatrics, Special Care Nursery, Emergency Department, Vascular Access Team, Nursing Administration, and Palliative Care Services.
  • Report directly to Chief Nursing Officer.
  • Receive fourteen direct reports from Directors of Service Lines, Clinical Nurse Managers, and Administrative Coordinators.
  • Provide oversight to ten inpatient units, for a total of 195 beds, a 12-bed Clinical Decision Unit, and a 48-bed ED, with a total of 500 FTEs and 750 team members.
  • Facilitate Nursing Professional Practice Council, that assures staff led practice committees, incorporation of evidence-based practice into all clinical standards of care, and structuring of the professional practice model based on Relationship Based Care and Patient and Family Centered Care.
  • Lead quarterly incidence and prevalence studies and benchmark data using the NDNQI Data Base.
  • Direct and develop patient safety and quality initiatives, CORE Measures, MHACs, accreditation compliance, recruitment and retention, patient and family satisfaction, and team member well-being.
  • Utilize Lean methodologies in the facilitation of performance improvement initiatives.
  • Budget oversight of 60 million dollars, to include an operational budget performance with zero variance from volume adjusted budget, development of staffing standards to meet budgeted Nursing Care Hours, and assessment and prioritization of annual capital requests, in alignment with organizational objectives.
  • Completed FEMA training, National Incident Management System, IS 100-800.
Director of Nursing, 01/2003 - 06/2008
St Mary's Health System Hampden, ME,
  • Provided leadership to all acute care units: Intensive Care Unit, Intermediate Care Unit, Cardio-pulmonary Care Unit, Med-Surg/Orthopaedic Unit, Med-Surg/Oncology Unit, and Med-Surg/Neurology Unit.
  • Direct report from five Clinical Nurse Managers, with a total of 280 FTEs and 400 team members, for 146 beds.
  • Directed professional nursing practice, including shared governance, evidenced-based practice standards, patient safety and quality, recruitment and retention, and performance improvement initiatives.
  • Budget oversight of 30 million dollars, to include an operational budget performance variance within 1% of volume adjusted budget, development of staffing standards to meet budgeted Nursing Care Hour s, and development of annual capital requests, in alignment with organizational objectives.
  • Facilitated ICU Operations Committee, Documentation Committee, Evidence Based Practice Committee, Code Committee, Products Committee.
  • Member of Quality Council.
Clinical Nurse Manager, 2002 - 01/2003
Maryville Academy Des Plaines, IL,
  • Provided 24/7 managerial and clinical leadership to a 31 bed Medical-Surgical/Orthopaedic unit.
  • Responsibilities focused on patient safety, quality of care, recruitment and retention, team member satisfaction, clinical competence, staffing and scheduling, patient satisfaction, and regulatory compliance.
  • Facilitated Nursing Documentation Committee.
Case Manager, 1999 - 2000
American Society For The Prevention Of Cruelty To Animals Bronx, NY,
  • Accountable for daily utilization review for Cardiac Services.
  • Reviewed length of stay, InterQual criteria, and practice trends with physician groups.
  • Completed appeals for denials.
  • Facilitated interdisciplinary rounding on cardiac telemetry unit.
  • Partnered with social work to assure post discharge planning, including seamless transitions of care, appropriate patient placement, and securing appropriate durable medical equipment.
Administrative Coordinator, 04/1991 - 1999
Fallston General Hospital City, STATE,
  • Provided administrative oversight during evening and night hours for a 195 bed hospital, with responsibilities that included, but were not limited to, staffing decisions, patient placement and throughput, emergency response management, service recovery, physician collaboration, occupational health, and clinical nursing support.
  • Member of Quality Council and Service Excellence Committees.
  • ACLS provider.
Staff Nurse/Clinical Coordinator, 11/2005 - 04/1991
Fallston General Hospital City, STATE,
  • Patient care and permanent charge nurse responsibilities on a 32-bed Cardiac Telemetry unit.
  • Completed daily RN and PCT assignments, performed quality monitoring, and assisted manager with staffing and scheduling responsibilities.
  • ACLS provider.
Master of Arts: Management, Expected in
Bellevue University - Bellevue, MD
Status -
Bachelor of Science: Nursing, Expected in
University of Delaware - Newark, MD
GPA: cum laude
Status -

cum laude

Associate of Arts: Nursing, Expected in
Harford Community College - Bel Air, MD
Status -
Professional Affiliations
  • Stevenson University, Nursing Program Advisory Board Member
  • American Nurses Credentialing Center, Nurse Executive, Advanced-Board Certified
  • Sigma Theta Tau, National Nursing Honor Society, Member, Beta Xi Chapter
  • American Nurses Association
  • Maryland Nurses Association

Six Sigma, Green Belt Certification

IMPRoV, Lean Methodology Training

American Heart Association, Basic Life Support Certification

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Resume Overview

School Attended

  • Bellevue University
  • University of Delaware
  • Harford Community College

Job Titles Held:

  • Assistant Vice President, Patient Services
  • Director of Nursing
  • Clinical Nurse Manager
  • Case Manager
  • Administrative Coordinator
  • Staff Nurse/Clinical Coordinator


  • Master of Arts
  • Bachelor of Science
  • Associate of Arts

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