Assistant Vice President, Patient Care Services Resume Example

• Transformational leader
• Able to conceptualize and implement broad, complex programs to achieve organizational objectives
• Delivering breakthrough results that are reliable and sustainable
• Exceptional skills to alleviate operational failures
• Educational background and practical experience in all areas of leadership

• Achieved zero citations during Joint Commission survey for NPSG 15 and Restraint
• Reduced seclusion by 14% and restraint by 64%
• Successful OMH / OASAS audits and Joint Commission surveys (2008, 2011, 2012, 2014)
• Participated in Unit physical plant re-design
• Revised Restraint policy and documentation that contributed to a very successful OMH and Joint Commission survey
• Fall rate was below NDNQI benchmarks by 20%
• Investigated allegations of staff abuse and/or neglect for the Department of Psychiatry
• Responsible as navigator for the hospital-wide preparation for Joint Commission NPSG 15 and Restraint

• Successful implementation of EMR with 100% of nursing staff being educated
• Ensured the development of clinical process improvement activities and evaluates the impact on clinical outcomes and customer satisfaction

Finance:

• Reduced overtime expenditure (up to $1.4M)
• Turnover rate of nurses was below benchmark for med/surg, telemetry, and other specialty units
• Year-end overall budget closed in positive variance of $200K
• Responsible for the formulation and monitoring of the nursing budget
• Direct oversight of LOA, Workers Compensation and other staff programs

• Increased skill/competency level of RNs to run therapeutic groups and manage basic medical/emergency needs of behavioral health patients
• Collaborated with Department of Psychiatry to develop Aggression Protocol
• Engaged the night shift RNs in Nursing Grand Rounds and to become part of the Magnet champions
• Increased BSN and specialty certification of RNs
• Improved standards of care through re-training and counseling staff and replacing staff as necessary
• Ensured implementation of professional and hospital standards to support outcomes based care consistent with the Medical Center's mission
• Planned, executed and completed the relocation of new Comprehensive Psychiatric Emergency Program (CPEP); allocated space, reviewed architectural plans, worked with facility planners, selected equipment and staffing plan
• Planned, executed and completed the change of restraint equipment with emphasis on patient safety and dignity aspect of the new equipment
• Reduction in wait time of medically cleared patients for admission to Inpatient up to 50%

• Participated in strategic planning initiatives and formulates annual goals that support the goals of the hospital and department of nursing
• Participated with other leaders to ensure the environment of care is compliant with internal standards and external regulatory standards
• Mentored Patient Care Mamagers related to ethical issues, complex practice dilemmas and as indicated to meet the needs of patient-family focused care
• Staff engagement through monthly Town Hall meetings and Employee Recognition program across all three shifts

American Organization of Nurse Executives

Sigma Theta Tau, Upsilon Chapter