Assistant Vice President of Services Resume Example
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ASSISTANT VICE PRESIDENT OF SERVICES
Professional Summary
Highly skilled and enthusiastic professional with more than 20 years of experience in healthcare, managing operations in lab settings and in patient-centric medical offices, therapy practices and home health settings. Looking to leverage my experience and professional contacts into an exciting career which will provide new challenges while still being centered on assisting others. With diverse business and operational experience I feel I could bring many recourses required to be successful at Broad River Rehabilitation.
Skills
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Work History
07/2019 to 10/2020Assistant Vice President of ServicesOsf Healthcare | Rantoul , IL
- Participated in organization re-branding and targeting of new markets and programs to maximize changes in the current healthcare landscape.
- Oversaw the implementation of technology to improve compliance and patient care, including creation of new opportunities for access and compliance appearance.
- Developed and oversaw implementation of programs to include work hardening, pre surgical training, and transitional rehabilitation.
- Assistant VP overseeing all aspects of Home Health Care to include case management, PT/OT/ST, nursing and aid services. Lead strategic planning for the implementation of PDGM for the system.
- Assistant VP/Director of all inpatient and outpatient therapy services to include PT/OT/ST and aid services.
- Oversaw development of Lab services management teams and oversaw operations to include COVID 19 reaction.
- Director of Cardiac Rehab/Pulmonary Rehab and Transitional Rehab departments.
- Assisted in strategic planning for PDGM, BPCI and EPIC implementation and maximization in related areas of services.
03/2017 to 10/2020Director of Therapy ServicesSelf Regional Healthcare | City , STATE
- Oversaw strategic placement, staffing and services startups for all inpatient, outpatient and home health therapy staffs.
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 30% system-wide.
- Increased patient satisfaction scores by 35% within 6 months.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Oversaw all financial transactions and management functions, strategically managing $5 million dollar operating budget with billing in excess of $30 million.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Direct day-to-day administrative and operational functions for 250-bed facility, providing guidance and leadership to over 200 employees across more than 9 departments including Home Health Services.
03/2004 to 03/2017Lead Therapist Occupational TherapistLakelands Orthopedic And Sports Medicine Clinic PA | City , STATE
- Began and fully designed the Occupational Therapy program for an in house physician owned practice with over 2 million in billing within 2 years.
- Redesigned and owned a Physical Therapy practice within the Orthopedic clinic responsible for the treatment of the majority of the 7 physicians patients with billing in excess of 5 million.
- Determined best treatment plans to meet objectives for school, work and home life.
- Established compassionate and caring relationships with patients.
- Performed evaluations and assessments to recommend best treatment for individual patients.
- Consulted with direct-care staff to implement best methods to achieve therapy goals.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Drove operational improvements which resulted in savings and improved profit margins.
03/1999 to 03/2004Occupational TherapistRoger C. Peace Rehabilitation Hospital | City , STATE
- Performed evaluations and assessments to recommend best treatment for individual patients.
- Recommended equipment to use in-home to maximize opportunities for wellness.
- Performed assessments during treatment to determine progress according to goals.
- Customized standard plans to meet individual abilities and needs.
- Evaluated patient conditions, histories and goals.
- Prioritized opportunities for performance improvement.
Education
05/1988Bachelor of Science | EducationThe Citadel, City, State
05/1991Master of Science | Physical StudiesThe Citadel, City, State
05/1997Bachelor of Science | Occupational TherapyMedical University of South Carolina, City, State
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Resume Overview
School Attended
- The Citadel
- Medical University of South Carolina
Job Titles Held:
- Assistant Vice President of Services
- Director of Therapy Services
- Lead Therapist Occupational Therapist
- Occupational Therapist
Degrees
- 05/1988 Bachelor of Science | Education
05/1991 Master of Science | Physical Studies
05/1997 Bachelor of Science | Occupational Therapy
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