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assistant vice president of operations resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious Managing Director with excellent [Skill] and [Skill] skills. Highly effective at promoting positive relationships and building capable teams. Track record of improving overall operations, reducing overhead and increasing corporate value.

Skills
  • Program Optimization
  • Business Leadership
  • Team Leadership
  • Performance Assessment
  • Customer Service Management
  • Customer Relations
  • Direct Sales
  • Policy Development and Enforcement
Education
Southern New Hampshire University Manchester, NH, Expected in 01/2019 Bachelor of Science : Marketing - GPA :
Work History
Unifi - Assistant Vice President of Operations
Baltimore, MD, 06/2016 - Current
  • Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
  • Supported Executive Team in reviewing, identifying and prioritizing strategic initiatives.
  • Increased company profits through performance optimization strategies and efficiency improvements.
  • Identified and solved issues with production, workforce and material sourcing to drive business objectives.
  • Identified opportunities to improve business process flows and overall departmental productivity.
  • Evaluated product development strategies and prepared alternative approaches to exceed goals.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Provided exceptional customer service to customers, increasing customer loyalty [Number]%.
  • Scheduled employees for [Timeframe] shifts, taking into account customer traffic and employee strengths.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
Azz - Director of Operations
Tampa, FL, 12/2012 - 06/2016
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Defined, implemented and revised operational policies and guidelines.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored budget and utilized operational resources.
  • Kept up-to-date with industry trends and identified areas of opportunity to drive improvements.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Managed [Number] team members across [Number] departments, resulting in approximate $[Number] increase in annual revenue.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Eased team transitions and new employee orientation through effective training and development.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Provided exceptional customer service to customers, increasing customer loyalty [Number]%.
  • Created and implemented aggressive action plan to address pressing cost control needs.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Appraised inventory levels every [Timeframe] and ordered new merchandise to keep quantities well-stocked.
  • Drafted invoices for completed work.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
GW TRUCKING INC. - Office Manager
City, STATE, 10/2009 - 11/2012
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Sourced vendors for special project needs and negotiated contracts.
  • Compared vendor prices and negotiated for optimal savings.
  • Coordinated special projects and managed schedules.

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Resume Overview

School Attended

  • Southern New Hampshire University

Job Titles Held:

  • Assistant Vice President of Operations
  • Director of Operations
  • Office Manager

Degrees

  • Bachelor of Science

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