LiveCareer-Resume

assistant vice president resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Accomplished healthcare manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Business Growth and Marketing Strategies
  • Business Planning
  • Conflict Resolution
  • Facility Management
  • Hiring and Coaching
  • Industry Best Practices
  • Operations Management
  • Policy and Procedure Development
  • Process Improvement
  • Process Management Oversight
  • Public Speaking
  • Reporting
  • Risk Management
  • Staff Management
  • Staff Training
  • Time Management
Work History
Assistant Vice President, 03/2021 to 12/2022
Seven Hills FoundationGrafton, MA,
  • Managed daily operations of 3 assisted living facilities, 45 employees and 30 residents in McLean, Virginia area.
  • Prepared and maintained facilities for scheduled and unscheduled State and County inspections.
  • Maintained working knowledge of assisted living industry and delivered insights toward strategic objectives.
  • Championed best practices in organizational process to ensure company maintained its role in forefront of industry and consistently met all regulatory requirements.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Built and maintain exceptional and trusting relationships with families through ongoing communication and collaboration.
  • Designed resident experiences for high quality individualized care and engagement.
  • Identified and managed internal and external company risks.
  • Reviewed, identified, updated and prioritized strategic initiatives to provide comprehensive support to senior leadership.
  • Participated in hiring and managed employees to maximize productivity while training staff on best practices and protocols.
  • Established performance goals for department and provided methods for reaching milestones.
  • Increased company growth through collaboration with sales and marketing departments.
  • Identified opportunities to improve business process flows and productivity.
  • Contributed to budget planning, and initiatives for communications, planning and coordination of facility management and space allocations.
  • Generated financial and operational reports to assist management with business strategy.
  • Planned budgets and communication initiatives for comprehensive facility management and allocation of space and funds.
  • Communicated with leadership teams to assist with administrative initiatives and decisions and attended weekly meetings to support policy changes.
  • Allocated work assignments and tasks to comprehensively manage administrative projects.
  • Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Established performance goals for department and outlined processes for achievement.
  • Employed optimal safety practices to reduce worksite complaints and hazards.
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
Assistant Regional Manager, 08/2020 to 03/2021
Starkey Laboratories, Inc.Brookings, OR,
  • Oversee medication protocols
  • Coordinate medical and personal care with Nursing Team
  • Assist with scheduling medical appointments for residents
  • Participated in reviewing candidate profiles for positions
  • Staff Training and Development; manage license and training
  • Development of resident service plans - plans of care based on specific resident needs
  • Coordinate daily home and team objectives and action plans
  • Prepare 3 facilities for State and County inspections
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored security to protect employees, customers and property.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Developed strategy to increase sales and drive profits.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Developed detailed plans based on broad guidance and direction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager, Manager, 08/2015 to 07/2020
Trinity Health CorporationRichboro, PA,
  • Medication services
  • Collaboration with Nursing Team
  • Resident daily scheduling assistance
  • Resident health and personal care management
  • Staff Training and Development
  • Development of resident service plans
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Created employee schedules to align coverage with forecasted demands.
  • Cross-trained existing employees to maximize team agility and performance.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Accomplished multiple tasks within established timeframes.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Onboarded new employees with training and new hire documentation.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved safety procedures to create safe working conditions for workers.
  • Monitored security to protect employees, customers and property.
  • Developed strategy to increase sales and drive profits.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Managed and motivated employees to be productive and engaged in work.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Improved marketing to attract new customers and promote business.
  • Controlled costs to keep business operating within budget and increase profits.
Personal Care Assistant, 02/2010 to 08/2015
Larmax HomesCity, STATE,
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Monitored and assisted residents through individual service plans.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted patients with self-administered medications.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Planned activities to encourage movement, stretching and strength building.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
Education
Bachelor of Science: International Business, Expected in 08/2004
Strayer University - Washington, DC
GPA:
Certifications
  • Licensed Medical Technician
  • Licensed Medical Aide, Virginia
  • Medication Technician License
  • 80-Hour Assisted Living Program - December 2022
  • Associate Director, Nedley Depression & Anxiety Program - March 2022
  • Mental Health First Aid Training - January 2023
  • ServSafe Food Handlers Certification - June 2022

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Assistant Vice President
  • Assistant Regional Manager
  • Assistant Manager, Manager
  • Personal Care Assistant

Degrees

  • Bachelor of Science

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