Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Senior Branch Manager with years of progressive experience improving business processes, increasing revenue and retaining loyal customers in multiple locations.

As a high-performing Bank Executive overseeing high-value customers and bank programs, stand ready to take on more challenges and greater responsibility.

Motivated leader driven to exceed expectations in all areas. Build productive relationships to drive business success.

Implement financial best practices. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions.

Experienced in fraud awareness and teller operations. Strengths include financial administration, team leadership.

Poised and professional bank leader skilled at informing clients about banking products and services while recommending best options to meet needs.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Core Competencies
  • Best practices
  • Self-motivated nature
  • Staff Training
  • Professional demeanor
  • Risk mitigation
  • Security knowledge
  • Operations management
  • Due diligence
  • Cash handling expertise
  • Relationship building and management
  • Staff Management
  • Bank security expert
  • Reporting familiarity
  • Business Development
Work History
Assistant Vice President Branch Manager, 2016 to Current
First Citizens BankNorth Augusta, SC,
  • Set risk management policies to mitigate bank losses.
  • Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
  • Represented bank at community events to establish strong ties and promote business.
  • Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
  • Met deadlines by proactively managing individual and team tasks and implementing coach and team review processes
  • Supervised branch operations and made continuous improvements in each area.
  • Utilized up-to-date information to make effective decisions governing bank operations.
  • Upheld stringent bank standards for loans, money handling and legal considerations.
  • Directed staff of 10 personnel
  • Encouraged employee development and promoted management staff from within.
  • Resolved escalated customer issues and boosted retention
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Protected company assets with strategic risk management approaches.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Assessed employee performance and developed improvement plans.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Engaged employees in business processes with positive motivational techniques.
  • Recruited, interviewed, hired and trained more than 25employees and implemented mentoring program to promote positive feedback and engagement.
  • Met deadlines by proactively managing individual and team tasks and implementing coach and team review processes.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Identified and capitalized on community business opportunities with effective networking.
Service Manager, 01/2013 to 12/2016
HyattCleveland, OH,
  • Responded quickly to customer inquiries, asking questions to better understand needs.
  • Answered customer questions about money services.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Cultivated effective partnerships with small business lending, merchant and payroll processing leadership teams
  • Supervise team productivity and managed work flow to meet or exceed quality service goals.
  • Conducted case management activities and services with the multidisciplinary team.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Handled inbound phone calls and answered customer inquiries.
  • Employed process improvement initiatives within department.
Operations Supervisor, 01/2012 to 12/2013
Wells FargoCity, STATE,
  • Led associate meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Motivated and trained employees to maximize team productivity.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class.
  • Developed and implemented high-quality work environment.
  • Managed, trained and motivated to continuously improve knowledge and abilities.
  • Trained, coached and mentored staff to support smooth adoption of ongoing improvements for customer first centric programs.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.
  • Promoted positive customer experience through day-to-day supervision and management.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Bachelor of Arts: Administration in Organizational Leadership, Expected in 06/2019
CAL Lutheran University - Thousand Oaks, CA,

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume scorecould be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

resume Strength

  • Clear Contact Info
  • Completeness
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended

  • CAL Lutheran University

Job Titles Held:

  • Assistant Vice President Branch Manager
  • Service Manager
  • Operations Supervisor


  • Bachelor of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: