assistant vice president billing commercial l resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Executive Summary

Innovative digital transformation leader, cutting-edge product strategist, and agile evangelist with 20+ years of experience in solving complex business problems, leading cost-saving enterprise solutions, and driving digital product transformation for a national insurance industry leader. Passionate team builder and critical thinker with a proven track record in establishing cross-functional collaboration, building future leaders, elevating company culture, and forming meaningful partnerships with internal and external stakeholders. Inspired to apply executive leadership and interpersonal skills to impact a growing company through a dynamic role.

Professional Experience
08/2021 to Current
Assistant Vice President: Billing & Commercial L GEICO City, STATE,
  • Nominated by GEICO Board of Directors to Executive Officer role to oversee Billing & Payment's platform supporting 20M+ policies and $35B in written premiums.
  • Orchestrate cloud migration and digital transformation for Commercial Small Business Lines across New Business Acquisition, Policy Management, Billing, Rating and Underwriting platforms.
  • Led continuous improvement, quality, and stability in the Billing platform, leading to a 45% reduction in technical debt and $4.5M in Azure cloud cost savings.
  • Partnered with Product Management Team to develop a 5-year technology roadmap for Commercial Lines expansion.
  • Launched a modernized cloud-based Policy Management, Billing, and Rating Platform by leveraging Agile practices and heading marketing initiatives across 40+ states in < 18 months.
  • Collaborated with cross-functional Senior Executives (Technology, Enterprise Architecture, Controllers, Treasurers, Product Development, Actuary, Reserving, Business Operations, Legal and Claims) to define product and technology roadmap and closely measure success.
  • Oversee engineering and support activities for New Business Acquisition, Policy Management, Rating, Underwriting, B2B relationships and back-office integrations for Commercial Insurance Business lines.
  • Showcase organizational leadership skills by driving software engineering activities, coaching 35 distributed agile teams, and engaging with 350+ team members.
  • Increased software engineering velocity by 15%+ by optimizing CI/CD processes, creating a innovative product strategy, and refining the software development lifecycle (SDLC).
  • Administer $100M+ annual budget by identifying cost-saving programs, increasing efficiencies, and investing in high-ROI projects.
  • Developed and implemented key go-to-market strategies for new cloud-based applications by effectively managing internal/external stakeholders and delivering on tight deadlines.
  • Secured millions in outside services cost savings by forming strategic partnerships and negotiating outsourcing agreements.
05/2018 to 08/2021
Sr. Director: Indianapolis Center of Excellence & GEICO City, STATE,
  • Led strategy and startup execution for new Indianapolis COE (Center of Excellence) / .NET internal consulting hub by establishing a customer-centric, innovative culture.
  • Maintained effective leadership/improvement for Commercial New Business Acquisition and Policy Management Systems by developing proprietary products.
  • Successfully delivered a modernized cloud-based commercial policy management and rating platform, leading to the integration/adoption of Credit, Carfax, and proprietary Telematics offering.
  • Implemented innovative HR initiatives, including a custom recruiting/onboarding plan and internal .NET Cloud Academy.
  • Spearheaded brand development programs by engaging with dozens of local schools/nonprofit organizations, engaging in tech meetups, expanding presence in the Indy tech eco-system, and hiring 167 technologists in less than 6 months.
  • Earned 2019 TechPoint Exceptional Employer MIRA Award for the investment in Property .NET Cloud Academy. (link)
  • Expanded CoE Consulting Model to all GEICO lines of business technology stacks, including Specialty Lines product improvements, modernization of 100+ middleware services for mobile application support, revamp of digital communications for SMS/email platform, and successful conversion of 20+ million policies to Azure DuckCreek.
09/2016 to 04/2018
Director: Digital Technologies for New Business Ac GEICO City, STATE,
  • Drove digital and call center system excellence by supporting all nationwide Personal Lines Auto Products (auto, cycle, RV).
  • Deployed Lean Six Sigma process improvement by revamping digital/call center experiences, achieving 20% online conversion improvement, and generating $200K+ in annualized net new digital sales.
  • Revitalized Digital Personal Auto experience initiative by migrating data to the platform, engaging with 14 regional/executive stakeholders, and achieving a national rollout within 6 months.
  • Initiated key call center agent protocol improvements, resulting in 500 seconds of AHT time savings per call.
  • Showcased servant leadership skills by transforming culture for a 250+ member organization, empowering employees, and leveraging scaled agile principles.
08/2014 to 09/2016
Director: Telecommunications & Operational Support GEICO City, STATE,
  • Supported, managed, and continuously improved telecommunications platforms, remote associate support operations for nationwide auto damage adjusters, enterprise LAN support operations, service desk support operations, and on-premise data center.
  • Transformed culture and employee engagement for the operational/telecom teams by instilling a results-driven attitude, monitoring key metrics, and strengthening process workflows.
  • Developed, launched, and integrated VOIP platform to 40,000+ phones and 20,000+ call center associates across the nation.
  • Successfully rolled out Speech IVR, resulting in a 5% reduction in call transfers, a redefined customer experience, and hundreds of thousands of dollars in FTE savings.
Skills & Core Strengths
  • Digital Transformation
  • Product Strategy
  • Business Development
  • Executive Leadership
  • Strategic Communications
  • Brand Management
  • Cross-functional Collaboration
  • Vendor Management
  • Contract Negotiation
  • Stakeholder Engagement
Expected in 06/2004 to to
Bachelors of Professional Studies (BPS): Computer Technology Management
University of Mary Washington - Fredericksburg, VA

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Resume Overview

School Attended

  • University of Mary Washington

Job Titles Held:

  • Assistant Vice President: Billing & Commercial L
  • Sr. Director: Indianapolis Center of Excellence &
  • Director: Digital Technologies for New Business Ac
  • Director: Telecommunications & Operational Support


  • Bachelors of Professional Studies (BPS)

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