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assistant vice president bankruptcy specialist resume example with 10+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Administrative support professional offering versatile office management skills and proficiencyin Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Customer-oriented High level of accuracy Strong customer relations Practices due diligence Strong interpersonal skills
Skills
Office management MS Excel MS Powerpoint MS Outlook MS Word Type 60 words a minute
Education and Training
Walters State Community College Sevierville, TN Expected in High School Diploma : - GPA :
Experience
First Flight Federal Credit Union - Assistant Vice President, Bankruptcy Specialist
Morehead City, NC, 07/2012 - Current
  • Validated and processed motion for relief affidavits and declarations.
  • Worked closely with the attorneys to ensure the correct documents were being filed with the courts.
  • Extensive research of proof of claims and ch 13 plans.
  • Balanced ledgers to ensure debtor funds were being applied properly.
  • Validated Payment Change Notices that appear in the docket to ensure the bank was properly notifying customers of payment changes.
  • Validated loan modifications to ensure the proper actions were being taken during the customer's default.
Sykes Enterprises Incorporated - Teller
Orem, UT, 07/2011 - 02/2012
  • Handled depositing of customer assets into the proper checking and savings accounts.
  • Taking mortgage payments and credit card payments and applying the payments to principal or regular payment.
  • Withdrawals from checking, savings, ira, and cd accounts.
  • Offering customers products that could save them money, make them money, be convenient to the customer, and protect their assets.
  • Trained new hires in the Banking Center.
  • Extensive knowledge of the Merlin Teller banking system.
  • Completed certified funds including money orders and cashiers checks Balanced cash drawer in excess of $30,000 daily.
  • Educated in the importance of safety in the workplace and privacy of our customers.
Bank Of America - Customer Service and Sales Specialist
City, STATE, 08/2010 - 06/2011
  • Extensive customer service experience including handling customer billing issues.
  • Researching misapplied payments.
  • Reapplied customer payments where they needed to be applied Updated homeowners insurance and flood insurance for customer and insurance agencies.
  • Extensive knowledge of FEMA requirements for flood zones and disaster zones.
  • Calculating payoff demand statements for customer who are considering refinancing or paying off their mortgages.
  • Extensive knowledge of interest rates and loan types.
  • Explained loan types to customers including balloon loans and adjustable rate mortgages.
  • Educated customers on the margin and index and how that directly affects their adjustable rate.
  • Explained rate adjustment frequencies and lookback periods.
  • Extensive knowledge of property tax and homeowners insurance and how that directly affects customer payment increases and decreases.
  • Adjusted reserve requirement to help give customer a cushion for unexpected increases.
  • Spread out escrow shortages to help customer prepare financially for increases in taxes or insurance.
  • Worked on an exclusive foreclosure project from October 2010 till January 2011.
  • Pulled customer foreclosure files.
  • Checked for workout status.
  • Looked through customer documents to make sure that all the documents had been sent in examples included monthly expenses, credit card debt, credit reports, hardship letters, and bank accounts had been sent in.
  • Verified that Bank of America responded within the time frame allotted by the government.
  • Ensured customer responses were timely and complete.
  • Entered all data into a sharepoint site.
  • Worked 100 loans a day during project.
  • Worked on an exclusive Fees project.
  • From February 2011 till April 2011.
  • Searched through Fnma and Fhlmc notes and deeds for verbiage contained indicating that fees could be charged.
  • Worked 100 loans per day during the project.
  • Extensive knowledge of the AS400 database.
Bank Of America - Back office specialist II
City, STATE, 10/2014 - 07/2016
Processed customer correspondence and responded to customer inquires within Government deadlines. 
Worked with Lines of credit secured and unsecured.
processed payments using customer's checking accounts.

Bank Of America - Executive Escalations Advocate
City, STATE, 07/2016 - 06/2017
Worked with the bank's prestigious Merrill Lynch clients.
Inbound call center associate.
Handled property claims issues concerning disbursements, inspections, and balancing of funds held.
Worked with business partners who had concerns inside banking centers.

Skills
AS400, banking, billing, cd, credit, customer service experience, database, frame, funds, government, insurance, letters, notes, MS Excel, money, MS Outlook, MS Powerpoint, sharepoint, MS Word, Office management, requirement, Researching, research, safety, tax, taxes, Type
Activities and Honors

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Resume Overview

School Attended

  • Walters State Community College

Job Titles Held:

  • Assistant Vice President, Bankruptcy Specialist
  • Teller
  • Customer Service and Sales Specialist
  • Back office specialist II
  • Executive Escalations Advocate

Degrees

  • High School Diploma

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