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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dependable professional with extensive experience supporting executive level management including Chief Executive Officer and Chief Financial Officer. Respected for organizational and interpersonal aptitudes, implementation of strategic initiatives, special project management and results-focused interactions across organization. Strategic in implementing and monitoring progress of important initiatives and actions plans.

Skills
  • Business development
  • Call center
  • Product development
  • Information technology
  • Marketing
  • Microsoft Office products
  • Project management
  • Risk management
  • Staff training
  • Recruiting and Hiring
  • Policy Compliance
  • Corporate Presentations
  • Process Management Oversight
  • Business Development
  • Effective Relationship Building
  • Department Policies and Procedure Implementation
  • Coordination of Administrative Activities
  • Negotiation
  • Reporting, Meeting Minutes, Records Management
  • Contract Management
  • Financial Management
  • Internal / External Communications
  • Decision Making & Judgment
  • Strategic Initiatives / Strategic Plan Implementation
  • Strategic planning
  • Operations management
  • Issue Resolution Skills
Work History
Assistant Vice President Administrative Services, 02/2006 to Current
One Nevada Credit UnionCity, STATE,
  • Promoted within the organization from AVP Central Processing to AVP Administrative Services during my employment.
  • Manage daily operation of the Administrative Services department which includes all records retention, legal requests, deceased accounts, research and deposit processing for the credit unions 15 express branches and 50 ATM locations in both the Northern and Southern regions of Nevada.
  • Manage ATM deployment based on member usage.
  • Developed risk management program that monitors members posing risk to the financial institution; creating products and services for those members to maintain profitability.
  • Manage 7 employees with varying levels of service and experience.
  • Create incentive promotions for staff to reach annual goals.
  • Review position descriptions for adjustment based on need and technology advances.
  • Project management.
  • Work with the information technology department to implement computer technology to ensure maximum operational efficiencies.
  • Monitor policies against regulatory changes for compliance, make changes as necessary.
  • Work with upper management to implement new procedures and introduce new products and services, maintain operational procedures and updates.
  • Report to the VP Financial Operations.
  • Hold an advisory board position with three major technology firms the credit union works with for advanced payments processing.
Assistant Branch Operation Manager, 02/2000 to 02/2006
Matadors Community Credit UnionCity, STATE,
  • Promoted within the organization from Marketing Specialist to Member Service Supervisor, to Assistant Branch Operation Manager during my employment with increasing responsibility at each promotion.
  • Manage the daily operation of branch functions for two locations and the member service call center comprised of 12 employees. This included all payments processes, card portfolio, cash management, ATM processes and member onboarding activities.
  • Develop and monitor incentive promotions for staff to reach annual goals.
  • Analyze data to create reports using a variety of Microsoft Office products on a monthly basis for use by the upper management team.
  • These reports are used for product development and budgeting.
  • Maintain confidential employee files.
  • Work with upper management to implement new procedures and introduce new products and services, maintain operational procedures and updates.
  • Conduct departmental training sessions on a bi-monthly basis.
  • Additionally, I contributed my experience in marketing and business development to the organization.
  • Report to the Branch Operation Manager.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Education
Bachelors of Science: Business Administration, Expected in 06/2009
University Of Phoenix - Las Vegas, NV,
GPA:
General Banking Diploma: Banking, Expected in 01/1999
American Institute Of Banking - Bentonville, AR,
GPA:
General Diploma: , Expected in
Thurston High School - Springfield, OR,
GPA:

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Resume Overview

School Attended

  • University Of Phoenix
  • American Institute Of Banking
  • Thurston High School

Job Titles Held:

  • Assistant Vice President Administrative Services
  • Assistant Branch Operation Manager

Degrees

  • Bachelors of Science
  • General Banking Diploma
  • General Diploma

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