Dynamic and reliable Assistant Vice President with 15 years of retail banking, customer service and consulting experience.
Assisted senior-level credit officers with complex loan applications. Adhered to all federal and state compliance guidelines for retail mortgage lending. Performed daily maintenance of the loan applicant database. Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates.
Assisted senior-level credit officers with complex loan applications.Performed daily maintenance of the loan applicant database.Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Opened new customer accounts, including checking, savings and lines of credit.Processed sales referrals and promoted bank services and products, resulting in [number]% branch sales increase.Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Adhered to Colonial BankExamined checks for identification and endorsement.Entered member transaction data into the online banking software.Delivered prompt, accurate and excellent customer service. security and audit procedures.
Answered customers' questions and addressed problems and complaints in person and via phone.Helped customers select products that best fit their personal needs.Maintained visually appealing and effective displays for the entire store.Kept the showroom clean and maintained neat, orderly product displays.Built customer confidence by actively listening to their concerns and giving appropriate feedback.Processed all sales transactions accurately and in a timely fashion.
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