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Assistant Vice President, Patient Care Services resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Executive Profile
  • Transformational leader
  • Able to conceptualize and implement broad, complex programs to achieve organizational objectives
  • Delivering breakthrough results that are reliable and sustainable
  • Exceptional skills to alleviate operational failures
  • Educational background and practical experience in all areas of leadership
 
Education
New York University New York, NY Expected in 1996 Master of Arts : Nursing Administration - GPA :
University of the East Ramon Magsaysay Memorial Medical Center Quezon City, Expected in 1988 Bachelor of Science : Nursing - GPA : Cum Laude
Professional Achievements
Quality/Regulatory:
  • Achieved zero citations during Joint Commission survey for NPSG 15 and Restraint
  • Reduced seclusion by 14% and restraint by 64%
  • Successful OMH / OASAS audits and Joint Commission surveys (2008, 2011, 2012, 2014)
  • Participated in Unit physical plant re-design
  • Revised Restraint policy and documentation that contributed to a very successful OMH and Joint Commission survey
  • Fall rate was below NDNQI benchmarks by 20%
  • Investigated allegations of staff abuse and/or neglect for the Department of Psychiatry
  • Responsible as navigator for the hospital-wide preparation for Joint Commission NPSG 15 and Restraint
 
Technology:
  • Successful implementation of EMR with 100% of nursing staff being educated
  • Ensured the development of clinical process improvement activities and evaluates the impact on clinical outcomes and customer satisfaction


Finance:

  • Reduced overtime expenditure (up to $1.4M)
  • Turnover rate of nurses was below benchmark for med/surg, telemetry, and other specialty units
  • Year-end overall budget closed in positive variance of $200K
  • Responsible for the formulation and monitoring of the nursing budget
  • Direct oversight of LOA, Workers Compensation and other staff programs
 
​Onboarding New Initiatives:
  • Increased skill/competency level of RNs to run therapeutic groups and manage basic medical/emergency needs of behavioral health patients
  • Collaborated with Department of Psychiatry to develop Aggression Protocol
  • Engaged the night shift RNs in Nursing Grand Rounds and to become part of the Magnet champions
  • Increased BSN and specialty certification of RNs
  • Improved standards of care through re-training and counseling staff and replacing staff as necessary
  • Ensured implementation of professional and hospital standards to support outcomes based care consistent with the Medical Center's mission
  • Planned, executed and completed the relocation of new Comprehensive Psychiatric Emergency Program (CPEP); allocated space, reviewed architectural plans, worked with facility planners, selected equipment and staffing plan
  • Planned, executed and completed the change of restraint equipment with emphasis on patient safety and dignity aspect of the new equipment
  • Reduction in wait time of medically cleared patients for admission to Inpatient up to 50%
Transformational Leadership:
  • Participated in strategic planning initiatives and formulates annual goals that support the goals of the hospital and department of nursing
  • Participated with other leaders to ensure the environment of care is compliant with internal standards and external regulatory standards
  • Mentored Patient Care Mamagers related to ethical issues, complex practice dilemmas and as indicated to meet the needs of patient-family focused care
  • Staff engagement through monthly Town Hall meetings and Employee Recognition program across all three shifts
Employment History
Interfaith Medical Center - Assistant Vice President, Patient Care Services
City, STATE, 05/2015 - Current
Assists the Chief Nursing Officer/Senior Vice President of Patient Care Services in the hospital mission, vision, values and strategic initiatives to provide the highest level of patient-centered care 
Woodhull Medical And Mental Health Center - Senior Associate Director, Psychiatric Nursing
City, STATE, 11/2014 - 05/2015
Responsible for the administration and overall planning for seven (7) 24-hour nursing units including six (6) adult inpatient units, one (1) Medically Managed Detoxification Unit, Psychiatric Emergency Services, and Adult & Pediatric OPD with oversight of one (1) Associate Director of Nursing, five (5) Assistant Directors of Nursing and 130 FTEs
Richmond University Medical Center - Administrative Director, Behavioral Health Services
City, STATE, 03/2014 - 10/2014
Responsible for the administration and overall planning for three (3) 24-hour nursing units including 2 adult inpatient units, 1 Child & Adolescent inpatient unit, and CPEP with oversight of 3 Nurse Managers, 1 Nurse Educator, 2 Associate Directors of Nursing and 130 FTEs
Mount Sinai St. Luke's Hospital - Nurse Manager, Geropsychiatric Unit and CPEP
City, STATE, 07/2012 - 03/2014

Twenty-four hour responsibility and accountability for the management of Geropsychiatric Inpatient unit and CPEP

Bronx-Lebanon Hospital Center - Assistant Vice President, Psychiatric Nursing
City, STATE, 03/2007 - 03/2012

Responsible for the administration and overall planning for nursing clinical programs including 3 adult inpatient units, 1 child and adolescent inpatient unit, 1 detox inpatient unit, 1 rehab inpatient unit, CPEP, Methadone Maintenance Treatment Program (MMTP), and Adult OPD with oversight of 9 fulltime Nurse Managers, 3 Per Diem Nurse Managers, 2 Murse Educators and 201 FTEs

Interfaith Medical Center - Assistant Vice President, Psychiatric Nursing
City, STATE, 09/2005 - 03/2007
Responsible for the administration and overall planning for nursing clinical programs including 4 Acute Adult inpatient units, 2 Chemical Dependency Inpatient units, Psychiatric Emergency Services, Partial Hospitalization Program, MICA Day Treatment Program, Continuing Day Treatment Program, MMTP, and Kingsboro Salvation Army Men's Shelter with oversight of 6 Nurse Managers and a Nurse Educator 
St. Luke's-Roosevelt Hospital Center - Nurse Manager, CPEP and Adult Inpatient Psychiatric Unit
City, STATE, 05/2003 - 09/2005

Twenty-four hour responsibility and accountability for the management of CPEP and Adult Inpatient Unit

St. Luke's-Roosevelt Hospital Center - Administrative Coordinator, Roosevelt Hospital Division
City, STATE, 07/2002 - 05/2003
Responsible for coordination/overall management of hospital and patient care services on evening shift
Mount Sinai Hospital Center - Assistant Administrator for Nursing and Hospital Affairs
City, STATE, 10/1999 - 06/2002
Responsible for coordination/overall management of hospital and patient care services of designated group of patient care units on evening/night shift
Mount Sinai Hospital - Clinical Nurse, Psychiatry Care Center and NeuroRestorative Care Center
City, STATE, 10/1990 - 09/1999
Provided nursing care to a variety of psychiatric patients and post-operative patients utilizing primary nursing model of care delivery, functioning independently and as a member of an interdisciplinary team, and clinical resource person for collegiality program for medical students 
Affiliations

American Organization of Nurse Executives

Sigma Theta Tau, Upsilon Chapter

New York University Alumni Organization
UERMMMC Nursing Alumni, USA, Inc.
Awards
American Nurses Credentialing Center - Board Certification in Nurse Executive, Advanced
University of the East Ramon Magsaysay Medical Center Nursing Alumni, USA, Inc., Piscataway, NJ - 1998 Nursing Excellence Award in Clinical Practice
Philippine Nurses Association of New York, Inc., New York, NY - 1998 Nursing Excellence Award in Clinical Practice

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Resume Overview

School Attended

  • New York University
  • University of the East Ramon Magsaysay Memorial Medical Center

Job Titles Held:

  • Assistant Vice President, Patient Care Services
  • Senior Associate Director, Psychiatric Nursing
  • Administrative Director, Behavioral Health Services
  • Nurse Manager, Geropsychiatric Unit and CPEP
  • Assistant Vice President, Psychiatric Nursing
  • Assistant Vice President, Psychiatric Nursing
  • Nurse Manager, CPEP and Adult Inpatient Psychiatric Unit
  • Administrative Coordinator, Roosevelt Hospital Division
  • Assistant Administrator for Nursing and Hospital Affairs
  • Clinical Nurse, Psychiatry Care Center and NeuroRestorative Care Center

Degrees

  • Master of Arts
  • Bachelor of Science

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