Business-conscious Assistant Vice President proudly offering skills in the leadership of managers and supervisors including coaching and mentoring, as well as development of the entire team of claims professionals supporting the organization. Promoting vast career spanning 30 years in auto liability insurance space.
|
|
· Reduced facility management expenditures by revamping budget and communications initiatives.
· Worked with regulatory representatives to complete accurate filings and maintain compliance.
· Networked within communities to identify and capitalize on business opportunities.
· Mitigated business risks by using industry leading technology and strong business relationships with vendors.
· Cultivated and sustained relationships with customers in insurance, litigation, property and casualty sectors.
· Delegated tasks to comprehensively manage administrative projects and ensure alignment with established objectives.
· Evaluated budget plans and current costs to project trends and recommend updates.
· Generated reports and financial sheets necessary for annual budget development and goal setting.
· Developed online portal and spearheaded implementation of new claim system-centered technology.
· Collaborated with senior management to ensure adherence to company policies, goals and functions.
· Documented meeting minutes and created detailed records of project updates.
· Trained, developed and supervised team of 50 employees.
· Supported senior leadership by reviewing and prioritizing strategic initiatives.
· Liaised with leadership teams to drive initiatives and contributed to monthly metric meetings.
· Recruited and retained new members through image rebranding and targeted marketing campaigns, including career fairs.
· Managed a group of 8 supervisors and managers. Oversee, coordinate and supervise the operation of the commercial lines including casualty, property damage litigation, total loss, FNOL, physical damage and subrogation.
· Assisted with the coordination, oversight and response to several successful market conduct examinations.
· Management experience in 47 states nationwide.
· Provide direction and manage the evaluation and assignment of levels of settlement authority to subordinate staff based on their experience level and performance.
· Provide guidance to supervisors/managers in the review, evaluation and handling of claims of complex or unusual issues and/or large exposures up to $5,000,000 policy limits.
· Managed and developed staff members through ongoing feedback, training and education.
· Created and set up monthly adjuster and supervisor training seminars including state regulations, documentation, bodily injury evaluations and general claim handling.
· Established and manage relationships with the Litigation Unit to assist with favorable settlements prior to sending new suits to defense counsel.
· Developed and implemented total loss procedures ensure the efficiency of workflow in the Total Loss Department.
· Extend settlement authority in claims where exposure exceeds staff authority levels, based on supervisor recommendations and personnel evaluation.
· Maintain high levels of communication with the VP of Claims regarding the status of the claim department, claim staff and claims of complex or unusual issues and/or large exposure.
· Formulated and manage casualty, total loss and out of state procedures and ensure adjusters and supervisors comply.
§ Manage a group of 25-30 adjusters and supervisors. Oversee, coordinate and supervise the operation of the personal lines casualty, total loss and out of state claims.
§ Helped coordinate, oversee and respond to several market conduct examinations.
§ Management experience in the following states: IL, FL, IN, LA, MO, OH, OK, TX and VA.
§ Provide direction and manage the evaluation and assignment of levels of settlement authority to subordinate staff based on their experience level and performance.
§ Provide assistance to supervisors in the review, evaluation and handling of claims of complex or unusual issues and/or large exposures.
§ Managed and developed staff members through ongoing feedback, training and education.
§ Created and set up monthly adjuster and supervisor training seminars including state regulations, documentation, bodily injury evaluations and general claim handling.
§ Established and manage relationships with the Litigation Unit to assist with favorable settlements prior to sending new suits to defense counsel.
§ Developed and implemented total loss procedures ensure the efficiency of workflow in the Total Loss Department.
§ Extend settlement authority in claims where exposure exceeds staff authority levels, base on supervisor recommendations and personnel evaluation.
§ Maintain high levels of communication with the AVP of Claims regarding the status of the claim department, claim staff and claims of complex or unusual issues and/or large exposure.
§ Formulated and manage casualty, total loss and out of state procedures and ensure adjusters and supervisors comply.
· Supervised the Property Damage Coverage and Theft Unit with a staff of 8 adjusters.
· Specialized in the handling and investigation of claims involving unscheduled drivers, unscheduled vehicles, business use and other various coverage issues.
· Supervised adjusters handling theft claims which involved working closely with the Special Investigation Unit.
· Supervised policy rescissions after the initial claim investigation revealed a material misrepresentation.
· Supervised a unit that claims in several states which include IL, IN and MO.
· Supervised several claim adjusters, approving payments, coverage and liability.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy