Assistant Vice President, Claims Operations resume example

· Reduced facility management expenditures by revamping budget and communications initiatives.

· Worked with regulatory representatives to complete accurate filings and maintain compliance.

· Networked within communities to identify and capitalize on business opportunities.

· Mitigated business risks by using industry leading technology and strong business relationships with vendors.

· Cultivated and sustained relationships with customers in insurance, litigation, property and casualty sectors.

· Delegated tasks to comprehensively manage administrative projects and ensure alignment with established objectives.

· Evaluated budget plans and current costs to project trends and recommend updates.

· Generated reports and financial sheets necessary for annual budget development and goal setting.

· Developed online portal and spearheaded implementation of new claim system-centered technology.

· Collaborated with senior management to ensure adherence to company policies, goals and functions.

· Documented meeting minutes and created detailed records of project updates.

· Trained, developed and supervised team of 50 employees.

· Supported senior leadership by reviewing and prioritizing strategic initiatives.

· Liaised with leadership teams to drive initiatives and contributed to monthly metric meetings.

· Recruited and retained new members through image rebranding and targeted marketing campaigns, including career fairs.

· Managed a group of 8 supervisors and managers. Oversee, coordinate and supervise the operation of the commercial lines including casualty, property damage litigation, total loss, FNOL, physical damage and subrogation.

· Assisted with the coordination, oversight and response to several successful market conduct examinations.

· Management experience in 47 states nationwide.

· Provide direction and manage the evaluation and assignment of levels of settlement authority to subordinate staff based on their experience level and performance.

· Provide guidance to supervisors/managers in the review, evaluation and handling of claims of complex or unusual issues and/or large exposures up to $5,000,000 policy limits.

· Managed and developed staff members through ongoing feedback, training and education.

· Created and set up monthly adjuster and supervisor training seminars including state regulations, documentation, bodily injury evaluations and general claim handling.

· Established and manage relationships with the Litigation Unit to assist with favorable settlements prior to sending new suits to defense counsel.

· Developed and implemented total loss procedures ensure the efficiency of workflow in the Total Loss Department.

· Extend settlement authority in claims where exposure exceeds staff authority levels, based on supervisor recommendations and personnel evaluation.

· Maintain high levels of communication with the VP of Claims regarding the status of the claim department, claim staff and claims of complex or unusual issues and/or large exposure.

· Formulated and manage casualty, total loss and out of state procedures and ensure adjusters and supervisors comply.