I have developed a diversity of experience and knowledge that is beneficial across multiple disciplines and industries. This has afforded me the opportunity to be an individual and team contributor to improvements in processes, attainment of goals, and problem solving through root cause analysis. I anticipate finding the next step in my career to facilitate additional growth in that knowledge and experience. Core Qualifications
Organizational design and process improvement
Cost analysis and P&L management
Performance improvement and management strategies
Evaluation of manpower needs completion of process
Understanding of business goals and strategies to meeting them
dormakaba USA Inc. / Mesker Openings Group - Assistant Territory ManagerHuntsville, AL04/2016 - 06/2016
Maintain strong communication with customers to increase sales, understand customer needs and provide updates to changes in lead time to ship.
Manage sales backlogs daily to identify potential sales targets to ensure cost effective and successful logistics to achieve on time delivery of product while minimizing logistics costs.
Review and evaluate industry for competition and regulatory changes.
Develop strong product knowledge for effective communication to customers regarding compliance and application inquiries.
Understanding of manufacturing processes to ensure correct scheduling, lead time, and on time delivery of goods.
Enter orders and research necessary templates and engineer details for custom material.
Enter parts in database and generate reports for quarterly inventory.
LG Electronics - Regional Service ManagerHuntsville, AL11/2006 - 04/2016
Managed performance solutions in defined territory of US, supporting the business operations for Authorized Service Centers (ASC) and Direct Mobile Service Technicians (DMST) performance improvement.
Managed the development and maintenance of our service network through strategic analysis of data related to performance of service centers and DMSTs.
Review resumes and select candidates qualified for interview, following through to onboarding, assuming daily management of those employees.
Review and evaluation of work processes and facilitation of necessary changes to enhance efficiency of the organization and achieve effective workflow.
Evaluated cost analysis and work processes to reduce costs through optimization of network.
Responsible for inventory twice a year of assigned technicians' vans, reconciled missing inventory to returned parts and parts used on warranty claims.
Alabama Industrial Training Development - Lead Assessor / InstructorHuntsville, AL02/2006 - 06/2006
Managed pre-employment training for candidates for employment with Toyota Motor Manufacturing, Alabama (TMMA).
Supervised and scheduled assessors maintained a flow schedule for candidates, classroom instruction, training in workstations, and facilitation of team building group exercises, and assessment of candidates as they proceeded through various workstations.
Facilitated dialogs regarding transition to TMMA corporate and business culture.
Activities and Honors
Professional Certification in Earned Value Management - The University of Alabama in Huntsville / College of Professional and Continuing Studies (10/19)
Earned Value Management Essentials - Learned EVM objectives, benefits and project planning. Also engaged in analysis and measurement of performance and reporting of such.
Earned Value Management Analysis and Reporting - Developed understanding of variance thresholds, performance indexes, and analysis of cost, schedule, and variances at completion. Also gained knowledge in developing Variance Analysis Reports and Contract Performance Reports.
Integrated Baseline Review Preparation and Execution - This thorough study of the Integrated Baseline Review allowed me the opportunity to grasp concepts from IBR need assessment to closeout. This included evaluating team members and roles, risk and opportunities, and execution of the IBR.
Microsoft Word, PowerPoint, and Excel
Working knowledge of Oracle based ERP as well as proprietary CRM SAP, and Salesforce
Experience working on special task projects for process improvement, change agent task force, and performance improvement
Education and Training
Master's Degree: Organizational LeadershipAmridge UniversityMontgomery, AL2003Graduated Summa Cum Laude
Bachelor's degree: Religious StudiesHeritage Christian UniversityFlorence, AL2001Concentrated focus on verbal and written communication