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Personable Store Associate with 2 years in retail sales and customer service. Well-versed in processing sales, working with customers and organizing merchandise. Successful at handling customer requests and concerns. Opened to leaning more in reaching the goal and success of the team.
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- Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Created and maintained production schedules based on employee productivity, company needs and seasonal plans.
- Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Counseled clients on tax planning aspects by explaining laws regarding areas such as estate tax and gift tax.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Quickly determined locations and needs for high volume of hourly callers to accurately send Security Guard for assistance.
- Reported delays, accidents or other traffic and transportation situations.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- CCTV Scanning, retrieval and duplicate of video footages for incidents that had occurred on property
- Supervised driver dispatching, route planning and vehicle tracking for over 4 Security Professional drivers.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided IT and software trouble-shooting support to rest of the organization.
- Mentored, trained and managed team of 4 employees and offered insight and direction, helping boost overall performance.
Store Protection Specialists (SPS)- Team-oriented adept at working directly with Sales Floor Associates and Management to implement successful security policies and procedures within the facility or compound.
Sales Floor- Driven to achieve satisfying customers through top notch service and support.
Fitting Room Associate- Collaborated with customer service team members to give exceptional service throughout the entire shopping experience. Control the traffic flow in and out of Fitting rooms. Operator for the company phone lines and transferring to the appropriate extensions. Communicating with the Special Project Specialist (SPS) concerning internal and external customers that are entering and exiting the premises.
Front End Supervisor- Quality driven team player effective at managing money, delegating jobs and keeping customer areas clean and neat.
- Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
- Computed, recorded, and proofread data, records and reports.
University of Hawaii at Hilo - Hilo, HI
- Tupulaga o Samoa (TOS): Samoan UHH affiliated club member that reaches out to fellow Samoans within the Hilo community, in keeping base of our Culture and traditions of the Samoan way. Especially with students attending University of Hawaii within all the islands of Hawaii.
- Student Rep and Housing: Team oriented in safe keeping the students who attend and are housed by the school. Voicing out opinions and ideas of Pacific Islanders with transferred students from Mainland.
American Samoa Community College (ASCC) - Pago Pago, AS
Tupulaga Fitiuta
- Constitutional Convention Member 2010-2011: Participation in the new reconstruction of the United States territory of American Samoa Constitution.
- Member of the Criminal Justice Club 2010-2011: Community service and Internship with the American Samoa Government (ASG) in conserving the two forms government within Tutuila and Manu'a
- Nuuuli Central Mongolia (NCM): Village club that worked with the community in bringing awareness to the youth on education and other options in furthering their education outside of the island.
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Resume Overview
School Attended
- University of Hawaii at Hilo
- American Samoa Community College (ASCC)
Job Titles Held:
- Assistant Team Leader
- Security Dispatcher
- Special Projects Specialists (SPS)
- Sales Floor Associate/Front End Supervisor
- Inventory Control Clerk
Degrees
- Bachelor of Arts
- Associate of Science
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