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assistant team leader resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting.

Efficient Human Resources Assistant performs variety of clerical and technical support services for HR department. Supports pre-employment, staffing and on-boarding processes and troubleshoots issues to meet company needs. Exhibits high level of discretion to handle sensitive and confidential information.

Skills
  • Safety
  • Issue resolution
  • Team supervision
  • Call center experience
Experience
11/2020 to 04/2021
Assistant Team Leader Glanbia Plc Saint Johns, MO,
  • Led and directed 6 store associates performing cashiering, customer service, recovery and sales and collaborated with store leadership to boost overall store performance.
  • Achieved 99.8% customer satisfaction rating by guiding customers to best purchasing decisions and by delivering courteous, prompt and expert service.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
09/2017 to 02/2020
Administrative Assistant New American Funding Las Vegas, NV,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Managed building access by supplying key cards to employees and visitors.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
01/2011 to 09/2017
Payroll Specialist Sonepar Usa West Valley City, UT,
  • Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.
  • Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tool.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Maintained annual and monthly budgets.
  • Monitored daily banking transactions.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Assessed trainees and recorded observations to document evaluations.
  • Greeted trainees cheerfully and created upbeat atmosphere to increase comfort and advance learning.
  • Led trainings for up to 25+ employees on weekly basis.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Assessed accounting accuracy, performing daily cash functions, including A/P and A/R tracking, budgeting, payroll transactions, wage allocation, salary expenses, online donations and bank, credit card and petty cash reconciliations.
  • Analyzed financial statements and income statements to review company's financial performance.
05/2001 to 01/2011
Bank Teller Applied Card Systems Rehoboth Beach, DE,
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Recommended bank products and services to current and prospective customers.
  • Reconciled cash and checks against computer records at end of shift.
  • Explained bank services, financial products and applicable fees to customers.
  • Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
  • Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
  • Identified and eliminated errors when balancing ATM transactions, teller cash dispensers and teller cash recyclers.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Education and Training
Expected in to to
Associate of Arts: Accounting
Southern West Virginia Community And Technical College - Mount Gay, WV
GPA:
Expected in 05/1992 to to
High School Diploma:
Baileysville High School - Baileysville, WV,
GPA:

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Resume Overview

School Attended

  • Southern West Virginia Community And Technical College
  • Baileysville High School

Job Titles Held:

  • Assistant Team Leader
  • Administrative Assistant
  • Payroll Specialist
  • Bank Teller

Degrees

  • Associate of Arts
  • High School Diploma

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