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assistant team leader resume example with 9 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Assistant Team Lead with 2 years of diverse leadership experience in fast-paced manufacturing and retail environments. Customer-focused and computer-savvy professional with intense drive for quality and timeliness. Dedicated to modeling proficient and passionate work and leading productive, engaged teams to peak performance.

Skills
  • AS/400 experience
  • OSHA requirements knowledge
  • Verifying deliveries
  • Inventory management
  • Cash handling and management
  • Stocking
  • Safety
  • Training
  • Team Supervision
  • Experience in leadership
  • Time management
  • People skills
Experience
02/2019 to Current
Assistant Team Leader Glanbia Plc Sioux Falls, SD,
  • Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.
  • Ensure that store standards, Redbook compliance, and company programs meet all operational expectations.
  • Ensure that the front-end, entrance, and exterior of the building are maintained properly.
  • Ensure that all Associates are provided daily tasks and are being productive.
  • Responsible for the organization and maintenance of the office areas.
  • Provide support for the Door to Floor process and merchandising initiatives.
  • Complete the monthly Operational Risk Assessment (ORA) and alarm test; ensure that all corrective actions are completed.
  • Lead monthly safety meetings with store Associates and assess all changes from the meetings.
  • Ensure that all customer service standards meet company expectations.
  • Complete price changes as necessary and required by the company.
  • Assist with coaching, training, developing, evaluating, supervising, and scheduling store Associates.
  • Perform all Team Leader functions to open and close the store when needed.
  • Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign up and membership.
  • Assist with maintaining the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met.
  • Complete any additional responsibilities and/or duties as assigned.
09/2018 to 02/2019
Freight Flow Supervisor Ollie's Bargain Outlet Gainesville, GA,

Primary Responsibilities:

  • Plan, unload, check in, and support the merchandising of distribution shipments of merchandise.
  • Receive, verify, and merchandise all direct vendor shipments including rolls of carpet, to the sales floor.
  • Manage effective freight flow in the receiving area while keeping the area neat and orderly to include dock, exterior of buildings and the maintenance of material handling equipment.
  • Maintain the safety of the receiving area to include eliminating hazards and maintenance of all equipment.
  • Adhere to company standards when verifying pricing accuracy of incoming shipments; report errors or shipping discrepancies to immediate supervisor.
  • Prepare STS transfers, GVC returns and any other outbound transfers of merchandise or fixtures.
  • Confirm the accuracy of all incoming merchandise.
  • Set up and design merchandise displays.
  • Ensure that all customer service standards are held to company expectations.
  • Direct the work of other Associates who are assisting with freight flow processes.
  • Act as Manager on Duty as scheduled or assigned to include open and close of the store.
  • Complete any additional responsibilities and/or duties as assigned.
11/2012 to 09/2018
Customer Service Associate Exela Technologies Inc. Gh, CA,

Primary Responsibilities & Accountabilities

  • Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
  • Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
  • Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
  • Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
  • Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
  • Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
  • Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
  • Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
  • Maintain confidentiality of information.
  • Put up discarded or returned merchandise.
  • Perform cashier associate duties, as necessary.
  • Perform pricing duties, as necessary.
  • Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
  • Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
  • Perform other job-related duties as assigned.
  • Received incoming products and checked contents against documentation.
  • Maintained accurate stock records and schedules.
  • Conducted monthly inventories of materials on the work floor.
  • Maintained a safe, efficient and well-organized stockroom.
03/2008 to 08/2008
Cashier Famous Dave's Of America, Inc. Peoria, AZ,

Primary Responsibilities: 

  • Provide excellent customer service, greet and assist customers.
  • Operate cash register and scanner to itemize and total customer’s purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
  • Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.
  • Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays.
  • Checked drawer to ensure adequate cash and coin for transactions. 
  • Restocked and fronted checkout merchandise to increase sales.
  • Built relationships with customers to increase likelihood of repeat business.
Education and Training
Expected in 2009 to to
High School Diploma:
Lakeland Senior High School - Lakeland, FL
GPA:

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Resume Overview

School Attended

  • Lakeland Senior High School

Job Titles Held:

  • Assistant Team Leader
  • Freight Flow Supervisor
  • Customer Service Associate
  • Cashier

Degrees

  • High School Diploma

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