assistant team leader resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and motivated professional eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Customer Service
  • Honest and Dependable
  • Reliable and Responsible
  • Problem-Solving
  • Time Management
  • Honest and Ethical
  • Team Leadership
  • Critical Thinking
  • Verbal and Written Communication
  • Decision Making
  • Detail-Oriented
  • Mail Sorting and Distribution
  • Microsoft Office
  • Problem Solving
06/2022 to Current Assistant Team Leader Ollie's Bargain Outlet | Pulaski, VA,
  • Created schedules and dispatched drivers to various sites across the US.
  • Provided customers contacting call center with exceptional service and support.
  • Checked paperwork prior to dispatching crew members to maintain accuracy.
  • Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
  • Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
  • Monitored shipments to guarantee on-time delivery.
  • Planned, assigned and directed two fleet drivers to promote successful deliveries and excellent customer service.
04/2017 to 05/2019 Grocery Buyer Albertsons Companies | Plano, TX,
  • Presented clean, professional appearance to promote positive company image.
  • Inspected vehicle before leaving company premises and after trips.
  • Maintained clean driving record by following safety protocols and strictly adhering to traffic laws.
  • Performed routine maintenance on delivery vehicles, such as checking oil and coolant levels, brakes and tires.
  • Communicated with dispatch and customers enthusiastically, focusing on client satisfaction.
  • Encompassed reliability and dependability by being available for assignments on short notice.
  • Fostered relations with clients to build trust, resulting in repeat business and referrals.
  • Determined optimal routes based on GPS application information and knowledge of local routes.
  • Placed orders for merchandise consistent with quality, quantity and other specification requirements.
  • Devised and implemented policies and procedures for purchasing and inventory control.
  • Managed and maintained purchase orders and invoices.
04/2016 to 05/2018 Customer Service Clerk Verizon Communications | Hilliard, OH,
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Investigated reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Guarded restricted areas to prevent unauthorized entry.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Kept front check out area clean and organized for efficient service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
03/2014 to 04/2016 CHHA Meridian Home Care | City, STATE,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Improved patient outlook and daily living through compassionate care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted clients with bathing, dressing and incontinence care.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Recognized emergency situations and implemented appropriate procedures.
  • Helped client with medication self-administration.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
09/2007 to 06/2011 Initial Claims Clerk Horizon Blue Cross Blue Shield Of NJ | City, STATE,
  • Verified claim data correctness in preparation for processing.
  • Reviewed history records to determine benefit eligibility for services.
  • Researched medical claims for validity to resolve discrepancies.
  • Processed claims according to established quality and production standards and made corrections and adjustments to solve problems.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Collaborated with fellow team members to manage large volume of claims.
Education and Training
Expected in 12/2017 to to Class B CDL | Smith & Solomon Commercial Driving Training, Lakewood, NJ, GPA:
Expected in 06/2007 to to High School Diploma | Central Regional High School, Bayville, NJ GPA:
Expected in to to | Ocean County College, Toms River, NJ GPA:

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Resume Overview

School Attended

  • Smith & Solomon Commercial Driving Training
  • Central Regional High School
  • Ocean County College

Job Titles Held:

  • Assistant Team Leader
  • Grocery Buyer
  • Customer Service Clerk
  • CHHA
  • Initial Claims Clerk


  • Class B CDL
  • High School Diploma
  • Some College (No Degree)

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