Results-oriented Management Trainee driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements.
Skills
Task delegation
Purchasing and planning
Customer Relations
Relationship building
Coaching and mentoring
Inventory management
Effective leader
Work History
08/2020 to 06/2021
Assistant Store Manager TraineeRural King – Marion, IL,
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Managed and mentored team of 8 employees.
Explained services and products to customers in friendly and engaging way.
Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Resolved escalated concerns using professionalism and understanding of all facets of issue.
Planned and implemented team projects to accomplish objectives.
10/2014 to 10/2019
Shift LeaderRubio's Restaurants, Inc. – Escondido, CA,
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Enforced company policies and regulations with employees.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Identified team weak points and implemented corrective actions to resolve concerns.
Trained new employees and delegated daily tasks and responsibilities.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Regulated pricing, inventory count and supply during shift hours.
Effectively supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action.
Maintained store equipment, printers and fax machines.
Greeted and welcomed new members, establishing and updating memberships to Walgreens programs.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Defined clear targets and objectives and communicated to other team members.
03/2012 to 11/2014
Head Photo SpecialistFidelity Investments – Pineville, NC,
Accepted and completed in-person and online orders for photographs and photo merchandise.
Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
Managed escalated customer orders to meet aggressive deadlines and special orders.
Performed opening and closing procedures to keep operations running smoothly.
Updated tags, displays and signage for special promotions.
Edited, toned, captioned and uploaded photographs for publication.
Performed advanced computer processing of images for assignments.
Maintained energy and enthusiasm in fast-paced environment.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
08/2010 to 03/2011
Customer Service AssociateWalgreens – City, STATE,
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Demonstrated items to customers and created customer awareness, interest and sales.
Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Executes excellent sales floor merchandising and selling.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Informed customers about special promotions and provided detailed information for various products.
Boosted sales revenue by skillfully promoting diverse service options.
Answered customer telephone calls promptly to avoid on-hold wait times.
Recommended products to customers, thoroughly explaining details.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
Expected in 05/2010 to to
High School Diploma: Spain Park High School - Birmingham, AL, GPA:
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