I am an enthusiastic, team-oriented home improvement and merchandising retail sales associate who works well in a collaborative environment. I thrive on personal sales goals and achievements. I'm accountable and self-motivated and demonstrate a high level of energy, ownership and initiative. I am quick and effective at decision making, while maintaining excellent customer service (internal & external) throughout the decision and sales process.
I have extensive knowledge of and experience with the major kitchen and bath hardware and material lines as well as experience dealing directly with product vendors.
Because of my commitment and dedication, I have received awards for outstanding customer service, exceeding sales objectives as well as management and motivational skills.
Participated in the creation and build-out of a new EXPO Design Center store opened in Oakland, CA in 2000 as Department Supervisor of Kitchen Cabinets and Countertop Design. I was involved in complete setup of each department and merchandising as well as visual displays of merchandise.
Promoted to Department Supervisor of "Trade Services", a brand new department, in 2001. As the first manager, I was responsible for interviewing and hiring a staff of 8 sales associates and project designers. I created the framework for this new department which dealt directly with architects, builders, contractors and designers. EXPO created the Trade Services Department in each of its Design Centers and our Oakland EXPO Trade Services department was consistently ranked #1 for sales for ALL EXPO Design Centers. Our department provided complete customer service from concept and design through sales and installation.
HIGHLIGHTS: Awarded #1 Trade Services Department in the U.S. in 2001 with 140% to Plan-28% Store Penetration; Also honored for #1 Trade Services department in The U.S. for 2002 and 2003.
One of my proudest accomplishments at EXPO was working with every department to become partners with Trade Services and to direct qualified customers to Trade Services for specialized customer service.
Promoted to Assistant Store Manager at EXPO Design Center in Palo Alto, CA. in 2003. My direct ASM responsibility was to supervise the Kitchen & Bath designer staff which resulted in an average "Project" sale was $88,000. This highly visible department was responsible for 75% of overall store sales. I am very proud of the fact that our EXPO Design Center was the only EXPO store ever to break into the top 10 Home Depot Stores list for monthly sales accomplishments. The store manager (GM) was frequently away for training and as the lead ASM, I often fulfilled the supervisory duties of GM. I also worked closely with the store H.R. manager to interview, hire and maintain store staff. I worked closely with the Loss Prevention manager to develop and implement new loss prevention methods which resulted in a 10% reduction in shrinkage.
*I received a special appreciation award from The Center for Citizen Initiatives which is a partnership between Russia & The U.S. for "providing invaluable contributions to the retail owners and managers" for hosting their delegation at our store in 2003. I extended the invitation to the group and they sent their entire delegation of about 40 business owners and managers. It was tremendous opportunity to show off our EXPO Design Center and to interact with some really wonderful business people and to help them understand what our store was all about.
Recruited employees for debut test market of digital cellular systems in the Southeast region of the U.S. Responsible for initial contacts, sales and maintaining of corporate accounts in Jacksonville, FL and Atlanta, GA. Opened and managed (GM) a retail facility (including a stand alone Kiosk) at Prudential Mall in Boston, Mass. I had complete responsibility for hiring, training and maintaining sales staff of 12.
Highlights: I received recognition for my creative techniques for finding new corporate clients and for outstanding sales in 1994 and 1995.
*Instituted a "free-cell phone" program which resulted in sizable donations to the Ronald Mc Donald house.
*I created a new corporate account allowing people in "associations" to be considered eligible for discounts.
While attending Vanguard University, I also had a full time job at Downey Savings & Loan at the corporate headquarters in Costa Mesa, CA. I was the collection manager for delinquent mortgages and then moved to the tax department where we processed all real estate taxes on government loans. After graduation, I moved to Chicago and worked for Walgreen's as an ASM in the management training program.
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