Experienced and proactive Assistant Manager offering Three years of progressive warehouse settings serving retail needs. Talented in overseeing cost control, loss prevention and labor management initiatives to streamline and enhance operations. Decisive planner with good communication and problem-solving abilities.
Skills
Active listening
Computer skills
Team management
Reliable and trustworthy
Customer service
Data management
Critical thinking
Collaboration
Relationship building
Clerical
Flexible
Safety protocols
Resource Allocation
Inventory monitoring
Project planning
Facilities oversight
Behavior standards
Training exercises
Strength coaching
Weight training
Tournament procedures
Player evaluations
Eligibility rules
Stretching expertise
Game rules understanding
Play strategy management
Administrative coordination
Security awareness
Supply oversight
Communication
Basic math
Inventory replenishment
Excel spreadsheets
Meeting planning
Report writing
Strong problem solver
Executive presentation development
Proofreading
Professional and mature
Store opening and closing procedures
Outstanding communication skills
Reliable
MS Office proficient
Product and service knowledge
Retail operations management
Customer rapport
Business development understanding
Project management abilities
Time Management
Staff development
Training and development
Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
Microsoft Office expertise
Merchandising
Customer relations
Education and Training
Liberty UniversityLynchburg, VAExpected in 05/2021 ā āBachelor of Science:Interdisciplinary Studies - GPA:
3.08 GPA
Completed coursework in business administration and education.
Dean's List Honoree spring semester of 2020.
Eastern Mennonite UniversityHarrisonburg, VA, Expected in ā ā:Elementary Education - GPA:
-Attended from August 2016 to May 2018.
-Transferred to Liberty University in August 2018.
-Areas of study includes Business Administration, Accounting, and Elementary Education.
Experience
Nexii - Assistant Store Manager/Pool Maintance/Furniture Sales Associate Hazleton, PA, 09/2017 - Current
Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
Instructed customers in safe pool use and in proper, economical use and maintenance of filter and vacuum.
Built loyal clientele.
Requested and ordered pool cleaning and maintenance supplies and arranged for safe and proper storage.
Documented work performed for specific customers for accurate billing and follow-up support.
Maintained expert knowledge of in-ground and above-ground residential, educational and commercial pools to optimize customer service.
Tested and balanced water chemistry of pools and hot tubs.
Resolved guest concerns through positive interaction and application of issue resolution procedures.
Stocked inventory of pool chemicals and cleaning materials.
Asked open-ended questions to understand customer needs and style.
Coordinated with manager and owner to process credit applications and complete transactions.
Assisted teammates and mentored new employees to deliver top-tier customer experiences.
Coordinated with teammates and clients to schedule deliveries.
Created and maintained customer files to record and organize information such as name and purchase history.
Greeted customers and offered to assist with showroom navigation and selecting products.
Upsold customers on protection plans, warranties and coordinating products.
Sought out customers to help by moving around sales floor and quickly connecting with incoming guests.
Maintained appealing and sparkling clean showroom by arranging and straightening furnishings.
Discussed financing options, pricing and current promotional offers.
Kept sales desk and showroom floor clean and aesthetically appealing with regular upkeep.
Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
Helped customers increase purchasing power through store financing options.
Provided leadership to employees through coaching, feedback and performance management.
Trained, managed and motivated employees to promote professional skill development.
Formed and sustained strategic relationships with clients.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Coached and developed store associates through formal and informal interactions.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Eastern Mennonite University - Financial Aid Student Assistant City, STATE, 08/2018 - 05/2019
Used Jenza Bar to track award notices.
Gave workshop and other group presentations to inform students of options and educate on financial aid process.
Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
Organized training materials and user manuals to promote onboarding sessions.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Morris Heating And Cooling - Installer City, STATE, 05/2014 - 08/2016
Installed complete systems at new residential and business construction sites.
Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
Inventoried required material, tools and equipment to record product on-hand or to be ordered.
Reviewed daily schedules and work orders to determine supplies and materials needed for assignments.
Demonstrated proper use of equipment to customers to reduce risk of accidents or damage to health and to meet health and safety requirements.
Surveyed job sites to identify best position and location for equipment.
Maintained inventory of supplies, materials and tools needed to work on job sites.
Completed daily appointment schedule to drive quality and timely service.
Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
Applied knowledge of carpentry and general construction to complete attractive finish work.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Activities and Honors
Assistant Junior Varsity baseball coach at Harrisonburg High School (2018-current).
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School Attended
Liberty University
Eastern Mennonite University
Job Titles Held:
Assistant Store Manager/Pool Maintance/Furniture Sales Associate
