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Assistant Store Manager Operations Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

ASM OPS offering 20 years managing operations, staffing and inventory control in retail store setting. Hired, trained and coached staff to build highly qualified team and coordinated with owners and managers to review financial reports, implement changes and achieve business goals. Successful at merchandising and prioritizing customer satisfaction. ASM OPS with strong background guiding daily operations, customer service and Human Resources initiatives. Led team of employees by training on procedures, customer service and selling skills. Employed loss prevention tactics such as securing high-shrink items and training employees to identify theft. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees. Goal-driven Assistant Store Manager with 20-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • POS systems operations
  • Stock management
  • Issue resolution

  • Records management
  • Business Development
  • Billing
  • Workforce Management
  • Sales strategies
  • Customer relations
  • Customer Service
  • Strategic Planning
  • Records maintenance
  • Recruiting and hiring
  • Sound judgment
  • Employee development
  • Supervision and training
  • Schedule management
  • Financial administration
  • Customer retention
  • Profit and loss accountability
  • Cross-functional team management
  • Performance improvements
  • Policy/program development
  • Cost analysis and savings
Experience
Assistant Store Manager Operations, 07/2012 to Current
Dick's Sporting Goods IncMonroe, LA,
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Scheduled staff to assign employee shifts to meet departmental and business needs.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
  • Conducted analysis to address productivity and improve employee morale.
  • Recruited, hired and trained new hires to optimize profitability.
Admin/Customer Service Department Manager, 2006 to 2012
FergusonGresham, OR,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Evaluated and authenticated returns, exchanges and voids.
  • Interviewed, hired and trained new quality-focused customer service representatives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed departmental operations to determine areas for customer service improvement and support.
  • Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
  • Maintained order management system for sales and customer service personnel to improve client experience.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
  • Led team engaged in delivering assistance to customer service department on daily basis.
Credit Coordinator, 2004 to 2006
Lowe's Home ImprovementCity, STATE,
  • Developed comprehensive understanding of financial statements, enhancing opportunities to assess risk.
  • Assessed customer credit files regularly to review receivables.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Pro CSA and Pro Sales Specialist, 2001 to 2004
Lowe's Home ImprovementCity, STATE,
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
  • Generated quotes, processed payments and documented customer communications.
  • Called potential customers to assess business needs and present value propositions.
  • Educated customers on product features and technical details to highlight benefits.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Listened to customer needs to identify and recommend best products and services.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise.
Education and Training
High School Diploma: , Expected in
Sikeston Sr. High School - Sikeston, MO
GPA:

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Resume Overview

School Attended
  • Sikeston Sr. High School
Job Titles Held:
  • Assistant Store Manager Operations
  • Admin/Customer Service Department Manager
  • Credit Coordinator
  • Pro CSA and Pro Sales Specialist
Degrees
  • High School Diploma