Retail Assistant Store Manager offering an 19 year background in sales and customer service, as well as in-depth understanding of Commercial Sales and the Home Improvement industry.
Equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.
Adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
Skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management.
Deals with Commercial Sales customers and has secured many large accounts and long term customers.
- Established track record of exceptional sales results
- Effective Retail Sales Manager
- National and International account management
- Excellent communication skills
- Store opening and closing procedures
- Team-oriented
- Recruiting and interviewing
- Compelling leadership skills
- Exceptional multi-tasker
Currently exceeding Specialty Sales numbers in store location by double digit comp numbers in the following categories - Commercial Sales, Installed Sales and Special Order Sales. Consistently contributed to stores sales success and comp numbers for the past 6 years.
Developed highly effective sales training strategies as Sales Manager of a 15 person Sales Specialist team.
Managed a successful sales team of 15 members who consistently exceeded sales goals.
Obtained and secured large commercial customer accounts.
Interviewed over 100 people and successfully staffed new store locations.
Martinsburg, WV, 01/2011 - Current
Responsible for ensuring superior customer service, driving sales and margin in alignment with the financial plan of assigned Zones and entire store. Controlling and monitoring overall store expenses, and ensuring that all corporate financial and merchandising standards are maintained and enforced. Oversee Pro Services, Installed Sales, Special Order sales, Deliveries, Product Services,Inventory,Safety,Security, Supervision, Training, Mentoring, and scheduling of all assigned personnel. Driving sales and margin throughout store. Drive growth and profitability of specialty and installed sales. Includes management of Contact, Lead and Order Management systems. Drive comp sales and average ticket growth. Managing Customer Relationships, Getting Work Done through Others, Inspiring Others, Understanding the Home Improvement Business, Managing Work Processes, Access, input, retrieve, and interpret information using applicable store computer systems (including but not limited to: Microsoft Office, Genesis, M2O, Thin Client, Selling Tools, etc.).
City, STATE, 2007 - 01/2011
Oversee Commercial Sales, Installed Sales, Special Order Sales, Deliveries, Product Services, Inventory, Safety, Security, Supervision, Training, Mentoring, and scheduling of all assigned personnel. Working with DCAS to obtain new commercial accounts and building better relationships with existing commercial customers. Driving sales and margin throughout store. Drive growth and profitability of specialty and installed sales. Includes management of Contact, Lead and Order Management systems. Responsible for training and monitoring Sales Specialists throughout entire store. Drive comp sales and average ticket growth. Managing Customer Relationships, Getting Work Done through others, and Inspiring Others to perform.
City, STATE, 2004 - 2007
Responsible for providing superior customer service and driving sales and margin in alignment with the financial plan of store and assigned departments in Zone 3 (Lumber, Building materials, Hardware, Tools, and Commercial Sales. Supervision, Training, Mentoring, and scheduling of all assigned personnel. Getting Work Done through Others, Inspiring Others, Understanding the Home Improvement Business, Managing Work Processes, Access, input, retrieve, and interpret information using applicable store computer systems.
City, STATE, 2003 - 2004
Responsible for superior customer service, merchandising, and sales performance in assigned area while managing employees. Greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
City, STATE, 01/1993 - 09/2003
As a Department manager- Supervised Lumber, Building Materials, Millwork, Inside and Outside Lawn and Garden.
As an Assistant Store Manager I supervised Lumber, Building Materials, Millwork, Hardware and Tools.
Locations include (Oldbridge 1 NJ, Neptune NJ, Oldbridge 2 NJ)
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Resume Overview
School Attended
- Brookdale Community College
- Saint John Vianney
Job Titles Held:
- Assistant Store Manager of Zone 2 and Zone 1
- Sales Manager
- Zone Manager of Zone 3
- Department Manager of Millwork
- Assistant Store Manager, Department Manager
Degrees
- Assoc. Degree
- High School Diploma
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