Experienced Assistant Store Manager of Operations confidently leading multiple teams for 14 years. Highly motivated leader responding to rapidly changing demands and opportunities with ease. Flexible manager with strong cognitive skills encompassing utmost level of ethics and integrity.
Skills
New-Hire Training
Microsoft Office Suite
Business development and planning
Human resource policies
Product and service
Training and Development
Talent management
Recruitment strategies
Labor relations
Records management
Team Building
Benefits and compensation
Team leadership and coaching
Excellent customer service skills
Strategic thinker
Verbal and written communication
Creative merchandising
Business administration
Operations management
Scheduling
Inventory Control
Store Management
Organization and Time
Work History
04/2019 to Current
Assistant Store Manager of OperationsBest Buy – City, STATE,
Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
Implemented theft prevention policies to minimize potential stock loss.
Managed workload and task demand between corporate guidelines and staff abilities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Supervised and evaluated staff of 20+ including other supervisors, enabling them to improve skills, achieve daily objectives and attain advancement.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Interviewed, hired and trained many staff associates and equipped to comply with company policies and procedures.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Rotated merchandise and displays to feature new products and promotions.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Maintained store assets with effective loss prevention strategies.
Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
Oversaw daily cycle counts and audits including yearly physical inventory process.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Monitored and handled all employee claims, including performance-based and harassment incidents.
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
Explained services and products to customers in friendly and engaging way.
Resolved escalated concerns using professionalism and understanding of all facets of issue.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
10/2010 to 04/2019
Specialty Sales Manager of ConnectionsBest Buy – City, STATE,
Hired, supervised and coached numerous employees on sales strategies to optimize performance.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Exhibited excellent people skills during interaction with employees and customers.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Trained team members in successful strategies to meet operational and sales targets.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Cultivated customer loyalty to enhance retention by delivering outstanding service.
Trained and developed new employees for ease of transition into team.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Maintained customer satisfaction while handling product returns quickly and professionally.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Worked with various departments to align branding with corporate standards and strategies.
Answered questions about store policies and concerns to support positive customer experiences.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Recruited, hired and trained many associates to develop productive team with excellent product knowledge.
10/2007 to 10/2010
Customer Service/ Mobile Sales Associate Best Buy – City, STATE,
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Maintained customer satisfaction while handling product returns quickly and professionally.
Provided positive first impressions to welcome existing, new and potential customers.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Tracked stock using company inventory management software.
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Maintained organized, presentable merchandise to drive continuous sales.
Prepared merchandise for sales floor by pricing or tagging.
Processed product returns and assisted customers with other selections.
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Evaluated strengths and weaknesses of candidates through effective screening processes.
Maintained filing system of current, prospective and future positions.
Facilitated all new employee orientations to foster positive team attitude.
Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
Education
Expected in 08/2020
Bachelors : Business Management Champlain College - Burlington, VT GPA:
Graduated summa cum laude
Expected in 05/2012
Associates: Business Administration Community College of Vermont - Montpelier, VT GPA:
Expected in
: Automotive Technology & Business Center For Technology - Essex - Essex Junction, VT GPA:
Expected in
H.S. Diploma: Champlain Valley Union High School - Hinesburg, VT GPA:
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